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Home gateway wlan network fault location method and network management system

A technology of home gateway and network management system, applied in the field of network management, can solve problems such as restricting telecom operators to deploy WLAN network on a large scale

Active Publication Date: 2017-06-23
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Therefore, telecom operators are restricted from using this technology to deploy WLAN networks on a large scale

Method used

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  • Home gateway wlan network fault location method and network management system
  • Home gateway wlan network fault location method and network management system
  • Home gateway wlan network fault location method and network management system

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0108] Example 1: A WLAN user complains about "can receive WLAN wireless signals but cannot access the Internet" fault location.

[0109] A common cause of this type of fault is a fault on the wired side of the home gateway WLAN network. In this regard, according to the method embodiment of the present invention, the steps to solve are as follows:

[0110] 1. Obtain from the WLAN complaining user the time period when the service was available and the WLAN service account used.

[0111] 2. The network management system inquires from the authentication system the MAC address of the WLAN user terminal used by the user when surfing the Internet during the period according to the user's service account and time period.

[0112] 3. The network management system finds out that the user has recently connected to the home gateway A according to the user's MAC address and time period.

[0113] 4. The network management system sends a request to the first central office device in the e...

example 2

[0117] Example 2: A WLAN user complains about the fault location of "there was a WLAN signal but cannot be received at present".

[0118] A common cause of this type of failure is a failure of the wireless side of the home gateway WLAN network. In this regard, according to this method embodiment, the steps to solve the problem are as follows:

[0119] 1. Obtain from the WLAN complaining user the time period when the service was available and the WLAN service account used.

[0120] 2. The network management system inquires from the authentication system the MAC address of the WLAN user terminal used by the user when surfing the Internet during the period according to the user's service account and time period.

[0121] 3. The network management system finds out that the user has recently connected to the home gateway A according to the user's MAC address and time period.

[0122] 4. The network management system sends a request to the first central office device in the extern...

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Abstract

The invention relates to a home gateway WLAN network fault location method and a network management system. The location method comprises the following steps: the network management system receives home gateway fault information complained by a WLAN user; the network management system queries MAC (Media Access Control) address of the WLAN user from an authentication system according to the home gateway fault information, and further checks the home gateway accessed by the WLAN user; the system detects and locates the wired side network fault of the home gateway according to an OAM (Operation Administration and Maintenance) protocol; if the fault is not detected, the system detects and locates the wireless side network fault of the home gateway according to a TR-069 (Technical Report) protocol. The network management system can quickly locate the complained home gateway from the whole network according to the home gateway fault information complained by the WLAN user, comprehensively utilize multiple network detection skills to quickly and accurately detect and analyze the network fault type of the home gateway in a remote manner, and locate the fault reason, so as to allow telecom operators to effectively support running and maintenance of the home gateway WLAN network.

Description

technical field [0001] The invention relates to the field of network management, in particular to a home gateway wireless local area network (Wireless LAN, WLAN for short) network fault location method and a network management system. Background technique [0002] As a terminal device connecting the internal and external networks of the user's home, the home gateway is compatible with various external network access methods, and can choose one of ADSL, VDSL, LAN, EPON, GPON and other types as the external network interface of the terminal; while the internal network of the terminal The network interface generally has an ordinary Ethernet LAN interface, a wireless local area network WLAN interface, and an ordinary telephone POS interface at the same time. Telecom operators can use home gateways to simultaneously solve the deployment problems of wired broadband, WLAN, fixed-line telephone and other networks in campus and home scenarios. This deployment solution has the charact...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04L12/66H04L12/28
Inventor 林峰郑周王徐芳林国栋
Owner CHINA TELECOM CORP LTD
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