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Method and system for bank employee business assistance based on eye tracking

A banking business and eye tracking technology, applied in the input/output process of data processing, input/output of user/computer interaction, instruments, etc., to achieve the effect of speeding up business

Active Publication Date: 2018-03-06
江苏智慧工场技术研究院有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present invention provides a method and system for bank staff business assistance based on eye tracking to solve the problem that the bank business server distinguishes the assistance needed by bank staff

Method used

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  • Method and system for bank employee business assistance based on eye tracking
  • Method and system for bank employee business assistance based on eye tracking

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Experimental program
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Embodiment l

[0026] Embodiment 1 A method and system flow for bank staff business assistance based on eye tracking.

[0027] Such as figure 1 As shown, the eye-tracking-based bank employee business assistance method and system in the embodiment of the present invention includes a banking server, an eye-tracking device, a two-dimensional code business application reading device, and a banking terminal.

[0028] The banking business server is used for handling banking business, analyzing the application form of the two-dimensional code business, analyzing and guiding the operation process of the banking business.

[0029] The eye tracking device is used to obtain the eye state information of bank employees, including the gaze coordinates and eye activity of the eye banking service terminal.

[0030] The two-dimension code business application reading device is used to read the business application.

[0031] The banking service terminal is used to display a menu for handling banking service...

Embodiment 2

[0041] Embodiment 2 A method of assisting bank staff based on eye tracking.

[0042] Such as figure 2 As shown, the method for assisting bank employees based on eye tracking in the embodiment of the present invention includes.

[0043] A: The bank employee sits in front of the banking terminal, and follows the prompts to look at the designated position with both eyes to complete the initialization of eye tracking.

[0044] B: The banking service terminal reads the service application form and starts to handle banking services.

[0045] C: The bank employee is facing the menu displayed on the banking terminal and is selecting, but has not found the business operation steps for more than two seconds.

[0046] D: The eye tracking device finds that the bank employee's eyeballs are highly active within 2 seconds, and the eye tracking activity exceeds 2 seconds, and sends a message to the banking server.

[0047] E: The banking service server analyzes the operations required by ...

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Abstract

A method and system for bank employee business assistance based on eye tracking, comprising a banking service server, an eye tracking device, a two-dimensional code business application reading device, and a banking service terminal. The banking business server is used for handling banking business, analyzing the application form of the two-dimensional code business, analyzing and guiding the operation process of the banking business. The eye tracking device is used to obtain the eye state information of bank employees, including the gaze coordinates and eye activity of the eye banking service terminal. The two-dimension code business application reading device is used to read the business application. The banking service terminal is used to display a menu for handling banking services. The eye tracking device includes a front camera of the business terminal, and uses the front camera of the business terminal to extract eyeball image data at a designated position through a recognition algorithm in graphics. The method for collecting the user's eye movement by the eye tracking device is to identify it at a fixed test position and a fixed test posture during initialization to obtain binocular direction control signals.

Description

technical field [0001] The invention relates to the technical field of bank employee business assistance, in particular to a method and system for bank employee business assistance based on eye tracking. Background technique [0002] At present, bank employees are slow to handle business. One reason is that there are many types of business and options, and the business process is updated quickly, so it is difficult for employees to be proficient in the process. [0003] Chinese patent "2013106590351" discloses a method and system for generating a two-dimensional code banking business application. The business application is used to drive the banking business process. However, due to regulatory requirements, the bank still needs manual processing. The processing speed is very slow, but the banking server can predict the customer's business content and guide it, but it cannot distinguish the assistance that the bank staff needs. Contents of the invention [0004] Embodiment...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F3/01G06F3/0482G06Q40/02
Inventor 张锋知
Owner 江苏智慧工场技术研究院有限公司
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