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Method and system for realizing telephone scheduling

A telephone and telephone number technology, applied in the network of telephone services, telephone communication, electrical components, etc., can solve the problems of waste of network resources, prolonged call waiting time, and affecting dispatching work efficiency, so as to achieve communication dispatching Effect

Active Publication Date: 2016-04-06
RAISECOM TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In this way, the call processing process of the IP-controlled telephone will not only generate additional unnecessary communication costs, but also cause waste of network resources, and this processing process will cause the waiting time of the calling party to increase, which will affect the dispatching work efficiency

Method used

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  • Method and system for realizing telephone scheduling
  • Method and system for realizing telephone scheduling
  • Method and system for realizing telephone scheduling

Examples

Experimental program
Comparison scheme
Effect test

Embodiment

[0107] This embodiment provides a clear and detailed description of the method for implementing telephone scheduling. This method can be applied as figure 2In the system architecture shown, the system consists of an IP control phone, an IAD, a plug-in frame device (including a voice server, a main control board and an external exchange office FXO), and a control console. Among them, the IP control phone is connected to the IAD through an analog line, the IAD is connected to the voice server in the plug-in frame device through a network cable, the main control board is connected to the voice server and the external exchange, and the control console includes a connection with the external exchange. Each FXO communication port corresponds to the control communication port one by one. Each control communication port is connected to the corresponding FXO communication port through an analog line. In the actual application process, it mainly includes the following steps:

[0108...

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PUM

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Abstract

The invention discloses a method and a system for realizing telephone scheduling; the method comprises the following steps: an IAD (Integrated Access Device) sends an on / off-hook signal to an FXO (Foreign Exchange Office) via an interconnected IP (Internet Protocol) message between networks; and the FXO receives and parses the IP message, carries out on / off-hook handling via the parsed IP message to restore the on / off-hook signal and sends to a regulation-control console for handling an on / off-hook state, wherein the on / off-hook signal includes an off-hook signal or an on-hook signal, the off-hook signal is a circuit voltage signal generated by an IP regulation-control telephone in off-hook, and the on-hook signal is the circuit voltage signal generated by the IP regulation-control telephone in on-hook. According to the method disclosed by the invention, by transmitting the on / off-hook signal of the IP regulation-control telephone via the IP message, restoring the on / off-hook signal again through the FXO and sending to the regulation-control console, the handling of the regulation-control console to the on / off-hook state of the IP regulation-control telephone is realized; and furthermore, through communication interaction of the FXO with a voice server, the communication scheduling of the IP regulation-control telephone is realized.

Description

technical field [0001] The invention relates to telephone dispatching technology, in particular to a method and system for realizing telephone dispatching. Background technique [0002] The digital program-controlled dispatching system is a new generation of enterprise communication equipment developed based on information digitization and business integration. It can be connected to the Integrated Services Digital Network (ISDN) to achieve multi-level dispatching, telephone calls, command production, and coordination. , chemical industry, mining, smelting, transportation, electric power, public security, army, coal mine and other private networks and production dispatching command equipment used by enterprises and institutions. The traditional dispatching system consists of a dispatching station, a trunk gateway, an integrated access device (IAD), and a control telephone. With the rapid development of the interconnection protocol voice network (VoIP) between networks, some...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M7/00
CPCH04M7/006H04M7/0069
Inventor 杨艳李德宽张小翠
Owner RAISECOM TECH