Method and apparatus for positioning abnormal log-in of set top box
An abnormal location and set-top box technology, applied in image communication, selective content distribution, electrical components, etc., can solve problems such as failure to locate a set-top box, failure to log in to a certain server, abnormal operating environment of the login software of a set-top box, etc., to improve efficiency effect
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Embodiment 1
[0061] Embodiment 1. In this embodiment, the exception report returned by the background boss server can be analyzed to determine the abnormal location of the set-top box login.
[0062] figure 2 It is a flow chart of abnormal location of set-top box login shown according to an exemplary embodiment 1, see figure 2 , the process of locating the set-top box login exception in this embodiment includes:
[0063] Step 201: Obtain the identification information of the set-top box with abnormal login.
[0064] According to the user's warranty information, the SN of the set-top box with abnormal login can be obtained. Here, the identification information is SN.
[0065] Step 202: According to the identification information, determine whether the abnormal information recorded by the total monitoring server includes the abnormal login information returned by the set-top box? If yes, go to step 203; otherwise, go to step 204.
[0066] The general monitoring server records the abno...
Embodiment 2
[0077] Embodiment 2. In this embodiment, it can be registered to the background boss system server to further troubleshoot the set-top box during the login process.
[0078] image 3 It is a flow chart of abnormal location of set-top box login according to a second exemplary embodiment. see image 3 , the process of locating the set-top box login exception in this embodiment includes:
[0079] Step 301: Obtain the identification information of the set-top box with abnormal login.
[0080] Step 302: According to the identification information, determine whether the operating environment of the set-top box login software is abnormal.
[0081] Wherein, when it is confirmed according to the identification information that the abnormal information recorded by the general monitoring server includes the abnormal login information returned by the set-top box, it is determined that the login software operating environment of the set-top box is abnormal; otherwise, it is confirmed th...
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