Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

System evaluation method, intelligent evaluation system and computer-readable storage medium

A technology of intelligent customer service and statistical analysis, applied in the field of system evaluation, which can solve problems such as low efficiency of evaluation and evaluation

Active Publication Date: 2021-07-06
WEIKUN (SHANGHAI) TECH SERVICE CO LTD
View PDF0 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to provide a system evaluation method, an intelligent evaluation system, and a computer-readable storage medium, aiming to solve the technical problem of inefficient evaluation due to unobjective and incomplete factors in the artificial evaluation intelligent customer service system

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • System evaluation method, intelligent evaluation system and computer-readable storage medium
  • System evaluation method, intelligent evaluation system and computer-readable storage medium
  • System evaluation method, intelligent evaluation system and computer-readable storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0075] It should be understood that the specific embodiments described herein are merely intended to illustrate the invention and are not intended to limit the invention.

[0076] The present invention provides a systematic evaluation method, in the first embodiment of the system evaluation method, reference figure 1 The system evaluation method includes:

[0077] Step S10, obtain the conversation record generated by the intelligent customer service system and the customer communication;

[0078] The smart customer service system stores all dialogue records generated by each customer in communication, and the content of the conversation record as a credential of intelligent customer service system and customer interaction is an important basis for assessing the level of intelligent customer service system. Among them, the acquisition of the intelligent customer service system dialogue record includes two, one is a separate record of the intelligent customer service system and each...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a system evaluation method, an intelligent evaluation system and a computer-readable storage medium. The system evaluation method includes: acquiring a dialogue record generated by the communication between an intelligent customer service system and a customer; and statistically analyzing the questions consulted by each customer in the dialogue record The semantic equivalent probability, the number of dialogue rounds for each customer, and the probability of customers transferring to manual customer service to obtain statistical data; comprehensively evaluate the service level of the intelligent customer service system according to the statistical data to obtain the evaluation results. The invention changes the evaluation method of artificially evaluating the intelligent customer service system, adopts an automatic system evaluation mechanism, starts from the whole intelligent customer service system, realizes an objective and comprehensive systematic evaluation of the intelligent customer service system, and avoids the subjectivity and curve limitations of manual evaluation. In order to obtain the real and effective evaluation results of the service level of the intelligent customer service system, the accuracy of the evaluation effect can be improved, and the real service level of the intelligent customer service system can be fed back, thereby improving the evaluation efficiency.

Description

Technical field [0001] The present invention relates to the field of system assessment, and more particularly to a systematic assessment method, a smart evaluation system, and a computer readable storage medium. Background technique [0002] At present, the intelligent customer service system relies on its intelligent data analysis to a certain extent, the pressure of the artificial customer service is scaled, and the service level of the intelligent customer service system is conducive to us to improve the intelligence level of the system, and improve the working efficiency of intelligent customer service systems. . [0003] However, assessing the intelligent customer service system generally adopts the manual assessment, and manual assessment usually doped with personal subjectivity and limitations, and the way of manual assessment has no standardized evaluation criteria, which cannot be objectively objectively used to overall from intelligent customer service systems. Departur...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/06G06Q30/02G06F40/216G06F40/30
CPCG06Q10/0639G06Q30/016
Inventor 方宁
Owner WEIKUN (SHANGHAI) TECH SERVICE CO LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com