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Method and device for recording startup abnormity information, storage medium and terminal

An abnormal information and abnormal technology, applied in the direction of response error generation, instrument, electrical digital data processing, etc., can solve the problems of users who are difficult to repair, cannot capture key information, and cannot effectively save log files, etc., to achieve optimal startup Process, avoiding the effect of log file loss

Inactive Publication Date: 2019-03-26
GUANGDONG OPPO MOBILE TELECOMM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, due to the high intelligence of the terminal, it is difficult for the user to repair it when it breaks down, and it is often necessary to go to the after-sales center of the terminal for maintenance.
[0003] When the after-sales personnel analyze the cause of the abnormal startup, the log files corresponding to the startup process are needed. However, the related technical solutions cannot effectively save the above log files
For the problem of being unable to boot all the time, the key information that causes the boot abnormality cannot be captured

Method used

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  • Method and device for recording startup abnormity information, storage medium and terminal
  • Method and device for recording startup abnormity information, storage medium and terminal
  • Method and device for recording startup abnormity information, storage medium and terminal

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Embodiment Construction

[0023] The application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, but not to limit the present application. In addition, it should be noted that, for the convenience of description, only some structures related to the present application are shown in the drawings but not all structures.

[0024] Before discussing the exemplary embodiments in more detail, it should be mentioned that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although the flowcharts describe the steps as sequential processing, many of the steps may be performed in parallel, concurrently, or simultaneously. Additionally, the order of steps may be rearranged. The process may be terminated when its operations are complete, but may also have additional steps not included in the figure. The ...

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Abstract

The embodiment of the invention discloses a method and device for recording startup abnormity information, a storage medium and a terminal. The method comprises the steps that when it is detected thatstartup is abnormal, a log file recording startup abnormal information is acquired; The log file is stored in a reserved partition, the read-write frequency of the reserved partition is lower than aset threshold value, and the reserved partition cannot be erased during flashing; And when it is detected that a preset condition is met, the log file is read by the reserved partition and output. With the adoption of the technical scheme, the device is convenient to use;, The method comprises the following steps of: detecting startup abnormity; storing a log file for recording the key informationof the abnormal startup into a reserved partition; According to the technical scheme, the log file recording the key information of the startup abnormity is reported to research and development personnel at the proper time, so that the situation that the log file recording the key information of the startup abnormity is lost due to restarting or terminal restarting can be avoided, a basis is provided for after-sales personnel to analyze the reason of the startup abnormity, and a basis is further provided for optimizing the startup process.

Description

technical field [0001] The embodiments of the present application relate to smart device technology, and in particular to a method, device, storage medium, and terminal for recording abnormal boot information. Background technique [0002] With the increasing intelligence of the terminal, its application in people's daily life is becoming more and more popular. However, due to the high intelligence of the terminal, it is difficult for the user to repair it by itself when it fails, and it is often necessary to go to the after-sales center of the terminal for maintenance. [0003] When the after-sales personnel analyze the cause of the abnormal startup, the log files corresponding to the startup process are needed. However, the solution of the related technology cannot effectively save the above log files. For the problem that has been unable to boot, the key information that causes the abnormal boot cannot be captured. Contents of the invention [0004] Embodiments of the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07
CPCG06F11/0787
Inventor 惠方方
Owner GUANGDONG OPPO MOBILE TELECOMM CORP LTD
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