Text automatic classification method and device and storage medium
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- ZEBRED NETWORK TECH CO LTD
- Publication Date
- 2019-05-10
- Estimated Expiration
- Not applicable · inactive patent
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Abstract
Description
technical field
[0001] The embodiments of the present application relate to the technical field of data processing, and in particular to a method, device, and storage medium for automatic text classification. Background technique
[0002] In recent years, the automobile industry has developed rapidly. While enjoying the convenience brought by cars, people are also doing more and more to solve the problems of car use or failure.
[0003] When a customer consults or complains about a car use or failure problem, in the process of answering, the staff first needs to classify the text of the car use or failure problem. However, the existing classification of customer consultation or complaints is handled manually, and there is a classification The problem of slow speed and low accuracy. Contents of the invention
[0004] Embodiments of the present application provide an automatic text classification method, device, and storage medium to overcome the problems of slow classifica...