Consultation request processing method and device, computer equipment and storage medium

A request processing, computer program technology, applied in the field of intelligent decision-making, can solve problems such as low efficiency and excessive data, and achieve the effect of reducing low efficiency, improving efficiency, and reducing Q&A interaction

Pending Publication Date: 2019-06-07
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, due to the large amount of data recorded in the background, the efficiency of querying and obtaining types of answer content from the data recorded in the background is relatively low, resulting in a relatively low efficiency of obtaining the corresponding answer to the question and then giving the user consultation feedback

Method used

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  • Consultation request processing method and device, computer equipment and storage medium
  • Consultation request processing method and device, computer equipment and storage medium
  • Consultation request processing method and device, computer equipment and storage medium

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Embodiment Construction

[0029] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0030] The consultation request processing method provided by the present invention can be applied in such as figure 1 The schematic diagram of the system framework includes terminal devices, big data platforms, and servers. Among them, terminal devices can communicate with servers, and servers can communicate with big data platforms. Terminal devices include but are not limited to various personal computers and laptops. , smartphones, tablets and port...

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PUM

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Abstract

The invention relates to the field of intelligent decision making and discloses a consultation request processing method and device, a computer equipment and a storage medium, to reduce question and answer interaction between an operator and a user, reduce the situation of low efficiency caused by human participation and effectively improve consultation feedback efficiency. The method comprises the following steps: obtaining a consultation request triggered by a user through an application, wherein the consultation request comprisingto-be-answered consultation text information; determining whether the to-be-answered consultation text information being questioning text information or not through a preset text classification model; if being determined that the to-be-answered text informationbeing question text information, to extract a to-be-answered question from the to-be-answered text information; determining the similarity between the to-be-answered question and the historical questioning question according to a preset similarity model; determining target answering content according to the similarity between the to-be-answered question and the historical questioning question; and performing consultation feedback on an answer corresponding to the consultation request.

Description

technical field [0001] The invention relates to the field of intelligent decision-making, in particular to a method, device, computer equipment and storage medium for consulting request processing. Background technique [0002] At present, with the development of Internet technology, various application programs (APP) emerge in an endless stream, and the complexity of the application programs is also different. Various problems are usually encountered in the process. [0003] In the process of using the application, if the user encounters a problem in use, the user can report the problem to the operation server corresponding to the application by calling or through the application, and the operation personnel can check the previous similar processing problems through the background to query the same answer content Feedback to users. However, due to the large amount of data recorded in the background, the efficiency of querying and obtaining types of answer content from the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33
Inventor 李靖
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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