Method and device for handling incoming calls and complaints in wireless communication network
A technology of a wireless communication network and a processing method, which is applied in the field of incoming call complaint handling in a wireless communication network, can solve problems such as low early warning accuracy, and achieve the effect of improving the early warning accuracy.
Active Publication Date: 2022-05-06
CHINA MOBILE GROUP ZHEJIANG +1
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Problems solved by technology
[0005] The present invention provides a method and device for handling incoming call complaints in a wireless communication network, which are used to solve the problem of low early warning accuracy in the prior art
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[0026] The specific embodiments of the present invention will be described in further detail below with reference to the accompanying drawings and examples. The following examples are intended to illustrate the present invention, but not to limit the scope of the present invention.
[0027] figure 1 It is shown that an embodiment of the present invention provides a method for processing an incoming call complaint in a wireless communication network, including:
[0028] S11. Acquire the number of complaints corresponding to each collection time period within the statistical days, and generate the number of complaints and the coordinates of the complaints of the collection time period according to the number of complaints, wherein each volume of complaints corresponds to a coordinate point;
[0029] S12. After determining the number of clusters not greater than the preset maximum number of clusters, cluster the coordinate points on the complaint coordinates to obtain clusters t...
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The embodiment of the present invention provides a method and device for handling incoming complaints in a wireless communication network. The method includes: obtaining the series of complaint volumes corresponding to each collection time period within the statistical days, and generating the complaint volume and collection time period according to the series of complaint volumes Complaint coordinates, and determine the number of clusters that is not greater than the maximum number of clusters, obtain multiple clusters that are the same as the number of clusters for the coordinate points, and obtain the number of clusters under each cluster Coordinate points, and then obtain the silhouette coefficient corresponding to the number of clusters selected each time according to the coordinate points under each cluster, and determine the number of clusters corresponding to the silhouette coefficient with the largest absolute value from all the silhouette coefficients as the target cluster number, and obtain the warning threshold under each cluster corresponding to the number of target clusters. When it is detected that the number of complaints in the current collection time period is greater than or equal to the corresponding warning threshold, an early warning is issued to achieve refined early warning and improve early warning. efficiency and accuracy.
Description
technical field [0001] The present invention relates to the field of communication technologies, and in particular, to a method and device for processing incoming calls in a wireless communication network. Background technique [0002] With the rapid development of communication services and the rapid growth of the number of users, the requirements for network coverage are getting higher and higher. At the same time, network construction and optimization are also blocked and interfered, and even some local network problems are caused, which affects users' network perception and leads to User's call to complain. [0003] At present, the early warning of incoming calls in wireless communication networks is still mainly realized by manual monitoring and judgment by customer service personnel according to the preset complaint volume triggering threshold, that is, after monitoring the number of incoming complaints from users of a certain service or phenomenon that exceeds the thr...
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IPC IPC(8): H04L41/507H04L41/5074H04L41/069H04L41/147H04L41/16H04L43/16G06Q30/00G06Q50/30
CPCH04L41/507H04L41/5074H04L41/16H04L41/069H04L41/147H04L43/16G06Q30/016G06Q50/40
Inventor 李训文王晨杨川闻君郑远哲
Owner CHINA MOBILE GROUP ZHEJIANG