Semantic logic expression and analysis method based on spoken language dialogue characteristics

Abstract

The invention discloses a semantic logic expression and analysis method based on spoken language dialogue characteristics. A dialogue text of a dialogue role is input according to a spoken language dialogue sequence; according to the method, the comprehensive logic rule expression capability of multiple semantic expressions can be realized by adopting a definition mode of a keyword sequence rule and combining a logic relation expression consisting of and, or, not and brackets, so that information feature extraction and analysis are performed on any spoken language dialogue type text. Accordingto the semantic logic expression and analysis method based on the spoken language dialogue characteristics, the context characteristics in a specific business dialogue scene can be fully explored, alogic and mode more conforming to thinking of people are adopted, a complex logic expression and analysis tool can be provided for specific business scenes and purposes, and the method has wide application prospects.

Description

technical field [0001] The invention belongs to the technical field of dialogue text analysis, and relates to a semantic logic expression and analysis method based on spoken language dialogue features. Background technique [0002] In enterprise call centers or customer service centers, there are a large number of recordings of conversations between agents and customers, and with the advancement of speech recognition technology, these recordings have been recognized as text in large numbers. For example, text customer service dialogue texts, which have been popularized on a large scale, are the largest communication data involving customers in an enterprise. These data are of great significance for enterprises to understand customers, understand the market, and analyze the quality of their own products and services. [0003] However, since the speech in the form of dialogue often has the characteristics of colloquialism, and in the recognition process, the speech recognitio...

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a semantic logic expression and analysis method based on spoken dialogue features, aiming to solve the existing text analysis methods in the context of a large amount of noise and short text spoken dialogue, it is difficult to extract specific target information and other problems

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