Semantic logic expression and analysis method based on spoken language dialogue characteristics

An analysis method and spoken language technology, applied in the field of semantic logic expression and analysis based on spoken language dialogue features, can solve problems such as difficulty in extracting specific target information, and achieve the effect of convenient maintenance and flexible configuration

Active Publication Date: 2020-03-20
慧捷(上海)科技有限公司
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AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a semantic logic expression and analysis method based on spoken dialogue features, aiming to solve the existing text analysis methods in the context of a large amount of noise and short text spoken dialogue, it is difficult to extract specific target information and other problems

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  • Semantic logic expression and analysis method based on spoken language dialogue characteristics
  • Semantic logic expression and analysis method based on spoken language dialogue characteristics
  • Semantic logic expression and analysis method based on spoken language dialogue characteristics

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Embodiment 1

[0037]A semantic logic expression and analysis method based on spoken dialogue features proposed by the present invention is as follows: through the dialogue text input according to the order of spoken dialogue, adopting the definition method of keyword / word order rules, combining and, or, not and brackets to realize the information feature extraction and analysis of any spoken dialogue text. Include steps such as image 3 :

[0038] S11. Identify the spoken dialogue, and obtain the text information content of the spoken dialogue.

[0039] When it is necessary to logically analyze the semantics of spoken dialogue speech, first obtain the spoken dialogue speech to be analyzed, then recognize the spoken dialogue speech, convert it into target spoken dialogue text information, and then input the dialogue according to the dialogue sequence Text message content.

[0040] The voice of the spoken dialogue is recognized by the voice recognition system, and the spoken dialogue text ...

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Abstract

The invention discloses a semantic logic expression and analysis method based on spoken language dialogue characteristics. A dialogue text of a dialogue role is input according to a spoken language dialogue sequence; according to the method, the comprehensive logic rule expression capability of multiple semantic expressions can be realized by adopting a definition mode of a keyword sequence rule and combining a logic relation expression consisting of and, or, not and brackets, so that information feature extraction and analysis are performed on any spoken language dialogue type text. Accordingto the semantic logic expression and analysis method based on the spoken language dialogue characteristics, the context characteristics in a specific business dialogue scene can be fully explored, alogic and mode more conforming to thinking of people are adopted, a complex logic expression and analysis tool can be provided for specific business scenes and purposes, and the method has wide application prospects.

Description

technical field [0001] The invention belongs to the technical field of dialogue text analysis, and relates to a semantic logic expression and analysis method based on spoken language dialogue features. Background technique [0002] In enterprise call centers or customer service centers, there are a large number of recordings of conversations between agents and customers, and with the advancement of speech recognition technology, these recordings have been recognized as text in large numbers. For example, text customer service dialogue texts, which have been popularized on a large scale, are the largest communication data involving customers in an enterprise. These data are of great significance for enterprises to understand customers, understand the market, and analyze the quality of their own products and services. [0003] However, since the speech in the form of dialogue often has the characteristics of colloquialism, and in the recognition process, the speech recognitio...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/30
CPCY02D10/00
Inventor 张宏
Owner 慧捷(上海)科技有限公司
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