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Service evaluation method based on actual user use

An evaluation method and user's technology, applied in the field of government service systems, can solve the problems of urban services and subject and zoning evaluation functions that have not been opened for government APPs, and achieve the effect of data visualization and easy discovery.

Inactive Publication Date: 2020-10-30
山东爱城市网信息技术有限公司
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0003] Based on this indicator, each government APP has realized the evaluation system of the channels and institutions of government affairs, but has not opened the evaluation function of the city service, subject and division of the government APP

Method used

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  • Service evaluation method based on actual user use
  • Service evaluation method based on actual user use
  • Service evaluation method based on actual user use

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Embodiment Construction

[0039] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0040] Evaluation is a subjective form of consciousness activity, an activity that establishes a connection between the value judgment of things and the needs of people. Aiming at the current lack of an evaluation and supervision system for government APP urban services, the analysis and application of evaluation data is established to provide future Strengthen the rectification of negative review services, establish a reward and punishment system, and do a good job of data support.

[0041] An embodiment of the present invention provides a service evaluation method based on actual user usage, the method comprising:

[0042] Establish mobile user evaluation and evaluation data collection;

[0043] Establish data level label weight data sorting strategy;

[0044] Establish service status, existing problems and display of rectification effects....

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Abstract

The invention discloses a service evaluation method based on actual user usage, and belongs to the technical field of government affair service systems. The method comprises the steps: firstly, establishing mobile terminal user evaluation and evaluation data collection; establishing a data level label weight data arrangement strategy; and establishing a service status, existing problems and rectification effect display. According to the invention, the user evaluation is digitized by using the Internet technology, the government affair service level is improved by using digitized resources, andthe digitization of the user evaluation is achieved based on the establishment of complete evaluation grade assignment; based on the premise of evaluation datamation, data visualization is achieved,visual display is carried out for high-frequency usage scenarios and key indexes, phenomena and rules contained in data can be found conveniently, analysis and application of evaluation data are established, and data support is provided for enhancing poor evaluation service rectification and establishing a reward and punishment system in the later period.

Description

technical field [0001] The invention relates to the technical field of government service systems, in particular to a service evaluation method based on actual user usage. Background technique [0002] Before the end of 2020, my country will fully establish a "good bad review" system for government services, and a national integrated online government service platform "good bad review" management system. Government service agencies at all levels (including halls, centers, stations, windows, etc.) , All kinds of government service platforms (including business systems, hotline platforms, mobile service terminals, self-service terminals, etc.) all carry out "good and bad reviews", fully integrate online and offline, and achieve full coverage of government service items and evaluation objects. Full coverage of service channels. [0003] Based on this indicator, each government app has realized the evaluation system of channels and institutions of government affairs, but has not ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q10/04G06Q10/06G06F17/18
CPCG06F17/18G06Q10/04G06Q10/06395G06Q30/0282
Inventor 张庆超张帆罗森申传旺陈峰
Owner 山东爱城市网信息技术有限公司
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