Domain-specific multi-semantic intelligent question answering method

Abstract

The invention discloses a multi-semantic intelligent question and answer method based on a specific field, which is used to solve the problem of how to perform multi-semantic analysis on the content of the customer's reply to obtain a corresponding reply phrase, so as to facilitate the collection robot to intelligently reply to the customer and facilitate collection, including the following Steps: Step 1: Dial the phone number of the collection customer through the collection robot, identify the voice replied by the collection customer, and transcribe the voice into text through ASR; Step 2: Match the semantics of the text in the semantic database. Semantics of the reply and semantic analysis to generate the corresponding vocabulary, which is convenient for the collection robot to respond intelligently, so that the collection robot can better collect money; the dialogue text is encrypted by the encryption unit to improve the security of the dialogue text, and the encryption unit is encrypted by the analysis unit. The pictures are reasonably allocated to the corresponding staff's mobile terminals for storage, reducing the storage pressure on the server.

Description

technical field [0001] The invention relates to the technical field of robot intelligent collection, in particular to a multi-semantic intelligent question and answer method based on a specific field. Background technique [0002] The credit products of many financial institutions are aimed at young customers who are active on the Internet and with low and middle incomes, providing them with small-amount, short-term Internet inclusive financial products for living consumption, which can fill the gap of traditional bank consumer financial services. With the further expansion of the scale of consumer credit, the role of collection will become more and more important. With the development of science and technology, most of the intelligent collection robots are used for payment collection collection robots mainly to remind customers to repay; [0003] In the process of dialogue between the existing intelligent robot and the customer, there is a problem that the content of the c...

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to solve how to perform multi-semantic analysis on the content of the customer’s reply to obtain the corresponding reply words, so as to facilitate the collection robot to intelligently reply to the customer’s convenient collection question, and propose a multi-semantic intelligent question answering method based on a specific field

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