Government affair service evaluation processing method and system

Abstract

The invention provides a government affair service evaluation processing method and system, and the method comprises the steps: generating a corresponding office file when a government affair service channel provides a government affair service, and obtaining the evaluation information submitted by a user after the office file is completed; and evaluating and auditing the text content in the evaluation information, and filtering the text evaluation information with improper speech. According to the filtered evaluation information, the evaluated department performs return visit verification on each piece of bad evaluation information, the bad evaluation information of which the evaluation content is true is registered, and the evaluation information of which the evaluation content is not true is listed as invalid evaluation. According to the bad evaluation information that the evaluation content is true, the evaluated department carries out limited rectification and reformation, the rectification and reformation result is fed back to the user, evaluation information is collected through multiple channels and multiple types, evaluation is audited, visited back and reformed through a perfect evaluation management system, the effectiveness of evaluation data is guaranteed, the weak links of government affair services are rapidly positioned through the bad evaluation information, and timely processing and feedback are carried out, rectification is supervised and promoted, and the government affair service capability is practically improved.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a method and system for evaluating and processing government services. Background technique [0002] At present, the existing evaluation methods of government services mainly use the manual written submission method. The main problems of this method are: [0003] Slow data transmission efficiency, poor timeliness, and low security: The limitations of paper evaluation lead to slow data transmission speed, poor timeliness, high error rate, and it is difficult to realize full data reporting. Moreover, without any encryption measures, it is easy to face a series of users The problem of information leakage. [0004] No unified standard system: Government evaluation systems at all levels have not formed an effective and unified standard evaluation system, and cannot achieve unified aggregation of data, timely response to negative evaluations, and unified analysis and processing o...

AI Technical Summary

Problems solved by technology

[0003] Slow data transmission efficiency, poor timeliness, and low security: The limitations of paper evaluation lead to slow data transmission speed, poor timeliness, high error rate, and it is difficult to realize full data reporting. Moreover, without any encryption measures, it is easy to face a series of users The problem of information leakage

[0004] There is no unified standard system: the government affairs evaluation system at all levels has not formed an effective and unified standard evaluation system, and it is impossible to achieve unified aggregation of data, timely response to negative evaluations, and unified analysis and processing of data, which seriously affects work efficiency and the improvement of government service capabilities

[0005] Narrow coverage and evaluation channels: In the face of the vigorous development of Internet information technology, the channels for traditional government service evaluation are obviously too single, which may easily lead to the phenomenon of low enthusiasm and even unwillingness of the public to evaluate subjectively. In addition, traditional evaluation channels cannot realize the full reporting of government service data

[0006] The data results cannot be effectively analyzed and managed: the evaluation results rely on manual collation and reporting, lack of effective big data multi-dimensional intelligent analysis methods, and the satisfaction of the masses with various government service items cannot be achieved, and cannot be promoted through the "good and bad evaluation" system Government service awareness, consolidate the effect of service responsibility

[0007] In summary, the traditional government service evaluation is mainly through manual written submission, the safety and accuracy of the evaluation data cannot be guaranteed, and the collection, transmission, and analysis of data are also extremely inconvenient

Without a unified system of standards, the role of government service evaluation in stimulating the improvement of government service quality cannot be reflected, and cannot be further extended to provinces, cities, counties and other regions

Images