The invention provides a government affair service evaluation processing method and system, and the method comprises the steps: generating a corresponding office file when a government affair service channel provides a government affair service, and obtaining the evaluation information submitted by a user after the office file is completed; and evaluating and auditing the text content in the evaluation information, and filtering the text evaluation information with improper speech. According to the filtered evaluation information, the evaluated department performs return visit verification on each piece of bad evaluation information, the bad evaluation information of which the evaluation content is true is registered, and the evaluation information of which the evaluation content is not true is listed as invalid evaluation. According to the bad evaluation information that the evaluation content is true, the evaluated department carries out limited rectification and reformation, the rectification and reformation result is fed back to the user, evaluation information is collected through multiple channels and multiple types, evaluation is audited, visited back and reformed through a perfect evaluation management system, the effectiveness of evaluation data is guaranteed, the weak links of government affair services are rapidly positioned through the bad evaluation information, and timely processing and feedback are carried out, rectification is supervised and promoted, and the government affair service capability is practically improved.