Customer service satisfaction evaluation method and device, storage medium and electronic equipment
A technology of customer service and evaluation device, applied in the field of customer service, can solve problems such as customer disgust, delay customer time, etc., to achieve the effect of improving customer service experience
Pending Publication Date: 2021-08-13
BANK OF CHINA
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Problems solved by technology
[0004] As far as banking companies are concerned, after the tellers provide services to customers, they often use service questionnaires or instrument voice-guided input to allow customers to rate the satisfaction of the service; this method not only delays customers’ time, but also easily Arouses aversion when customers are busy
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[0045] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0046] In order to make the above objects, features and advantages of the present invention more comprehensible, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.
[0047] refer to figure 1 , figure 1 It is a schematic flowchart of a method for evaluating customer service satisfaction provided by an embodiment of the present invention.
[0048] The assessment methods includ...
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The invention provides a customer service satisfaction evaluation method and device, a storage medium and electronic equipment. The evaluation method comprises the following steps: acquiring emotional characteristic parameters of a customer in a service process; and obtaining an evaluation result of the customer on the service satisfaction based on the emotional characteristic parameters. According to the evaluation method, the emotional characteristic parameters of the customer in each service process are collected, and the emotional characteristic parameters are analyzed and processed, so that the evaluation result of the customer service satisfaction matched with the emotional characteristic parameters can be automatically obtained, unnecessary troubles are not caused to the customer, and the customer service experience is improved.
Description
technical field [0001] The present invention relates to the technical field of customer service, and more specifically, relates to a method and device for evaluating customer service satisfaction, a storage medium and electronic equipment. Background technique [0002] With the continuous development of society, all kinds of enterprises are more or less involved in various fields, which brings great convenience to people's life. [0003] Among them, customers are the core of enterprise development. In order to make continuous progress in competition, an enterprise first needs to be recognized by customers, that is, the degree of customer satisfaction with services is the key for enterprises to win the industry and the market. [0004] As far as banking companies are concerned, after the tellers provide services to customers, they often use service questionnaires or instrument voice-guided input to allow customers to rate the satisfaction of the service; this method not only ...
Claims
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IPC IPC(8): G06Q10/06G06Q30/00G06K9/00G06N3/04G06N3/08
CPCG06Q10/0639G06Q30/01G06N3/08G06V40/174G06N3/045
Inventor 张恩兵王林军郭世磊
Owner BANK OF CHINA