Conversation mode-based verbal skill recommendation method and device, equipment and medium

A recommendation method and mode technology, applied in the field of speech recommendation based on dialogue mode, can solve problems such as users' emotions cannot be appeased, and achieve the effect of good communication, ensuring timely response, and accurate recommendation.

Active Publication Date: 2021-08-27
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

For example, the user is very angry and says "If you don't solve it, I will return the product and give a bad review", the general customer service answer may be "wait a moment, we are dealing with it", the response seems more formal, and the user's emotions may not be appeased

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  • Conversation mode-based verbal skill recommendation method and device, equipment and medium
  • Conversation mode-based verbal skill recommendation method and device, equipment and medium
  • Conversation mode-based verbal skill recommendation method and device, equipment and medium

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Embodiment Construction

[0068] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0069] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.

[0070] It should also be understood that the terminology used ...

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Abstract

The invention relates to the field of artificial intelligence, and provides a conversation mode-based verbal skill recommendation method and device, equipment and a medium. Sentiment classification is automatically performed based on a sentiment classification model obtained by training without manual intervention, and verbal skill recommendation and dialogue mode recommendation can be automatically performed based on a constructed verbal skill-dialogue mode recommendation model. Verbal skill recommendation and dialogue mode recommendation are converted into click rate estimation problems to assist a customer service in better communication with a customer, emotion of the user is analyzed in real time according to real-time dialogue contents of the user and the customer service, and verbal skill and dialogue modes are recommended in real time according to the emotion of the user and answers of the customer service, the traditional question and answer problem is solved in a search recommendation mode, the answer quality of customer service staff is effectively improved, more satisfactory services are provided for users, customer stickiness is increased, and the customer complaint rate is reduced. In addition, the invention also relates to a block chain technology, and the trained model can be stored in a block chain node.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a method, device, device and medium for speaking recommendation based on dialogue mode. Background technique [0002] With the development of new business scenarios such as e-commerce and e-government, intelligent customer service has been widely used. Intelligent customer service is mainly divided into single-round question and answer and multi-round question and answer to solve different user demands. Among them, the intelligent customer service of single-round question and answer is relatively simple, and the technology in the industry is relatively mature. , in order to provide users with more accurate answers and prevent the answers from focusing on one thing and neglecting another. [0003] However, in the prior art, the multi-round question-and-answer intelligent customer service based entirely on machines is still unable to cope with users' jumpy...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/35G06F40/35G10L15/06G10L15/16G10L25/63
CPCG10L15/063G10L15/16G10L25/63G06F16/3329G06F16/35G06F40/35
Inventor 刘元震
Owner PING AN TECH (SHENZHEN) CO LTD
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