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Intelligent voice navigation method, device and system and computer readable storage medium

A technology of intelligent voice and navigation devices, applied in voice analysis, voice recognition, automatic exchange, etc., can solve the problem of limited text information in intelligent navigation and recognition, and achieve the effect of solving the limitation of text information that is too long

Pending Publication Date: 2021-12-17
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of at least one of the above technical problems, the present disclosure provides an intelligent voice navigation method, device and system, and a computer-readable storage medium, based on a self-defined XID short code mechanism, which solves the problem of mainstream queuing machines for intelligent navigation to recognize text information too long limit problem

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  • Intelligent voice navigation method, device and system and computer readable storage medium
  • Intelligent voice navigation method, device and system and computer readable storage medium
  • Intelligent voice navigation method, device and system and computer readable storage medium

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Embodiment Construction

[0049] The following will clearly and completely describe the technical solutions in the embodiments of the present disclosure with reference to the accompanying drawings in the embodiments of the present disclosure. Apparently, the described embodiments are only some of the embodiments of the present disclosure, not all of them. The following description of at least one exemplary embodiment is merely illustrative in nature and in no way intended as any limitation of the disclosure, its application or uses. Based on the embodiments in the present disclosure, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present disclosure.

[0050] Relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.

[0051] At the same time, it should be unders...

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Abstract

The invention relates to an intelligent voice navigation method, device and system and a computer readable storage medium. The intelligent voice navigation method comprises the following steps: a queuing machine sends a user voice stream to a voice recognition device and a semantic recognition device; a semantic recognition device sends the voice semantic recognition content of the user voice stream to an intelligent voice navigation device; the intelligent voice navigation device generates a short code identifier according to the voice semantic recognition content, and establishes a corresponding relationship between the voice semantic recognition content and the short code identifier; the intelligent voice navigation device returns the short code identifier to the queuing machine; the queuing machine sends the short code identifier to an interactive voice response server; and the interactive voice response server obtains the corresponding voice semantic recognition content from the intelligent voice navigation device according to the short code identifier. The method is based on a self-defined XID short code mechanism, and the problem that a mainstream queuing machine is limited to the too long character information recognized by intelligent navigation is solved.

Description

technical field [0001] The present disclosure relates to the field of artificial intelligence, and in particular to an intelligent voice navigation method, device and system, and a computer-readable storage medium. Background technique [0002] Related technologies The IVR (Interactive Voice Response, Interactive Voice Response) process implementation method adopted by many call center networks is to transmit the user key information (code code) to the IVR server through the voice queuing machine, and the IVR server drives the next action. Therefore, the data transmission between the queuing machine and the IVR server does not need to be defined very long. For example, Huawei's call center only supports 23 bytes, that is, a maximum of 11 Chinese characters. [0003] In this case, to realize voice intelligent navigation, it is necessary to transmit the interactive semantic information obtained by analyzing the user's voice, and these identification information often exceed th...

Claims

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Application Information

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IPC IPC(8): G10L15/26H04M3/51
CPCH04M3/5166
Inventor 董斌朱云峰彭倩张小凡林玮玮张杰陆东明严秋红蔡林俊李贵阳
Owner CHINA TELECOM CORP LTD