Intelligent response system and method
An intelligent answering and calling party technology, applied in the computer field, can solve the problem of wasting time and achieve the effect of rapid development
Active Publication Date: 2022-06-07
中移互联网有限公司 +1
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Problems solved by technology
[0003] With the rapid development of social economy, there are more and more strange calls or harassing calls from advertising, finance, marketing, etc. People are more and more afraid of answering the phone. Afraid of receiving marketing calls, such as real estate, insurance calls, etc., due to polite reasons, I did not hang up the phone directly, listening to the endless product introductions of the marketing staff, wasting precious time
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[0021] In order to make the purpose, technical solutions and advantages of this specification clearer, the technical solutions of this specification will be clearly and completely described below in conjunction with specific embodiments of this specification and the corresponding drawings. Obviously, the described embodiments are only some of the embodiments of the present specification, but not all of the embodiments. Based on the embodiments in this specification, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the protection scope of this document.
[0022] figure 1 For a schematic diagram of an application scenario of an intelligent response system provided in an embodiment of this specification, see figure 1 , in this scenario:
[0023] The calling party makes a call to the called party. If the called party is not connected or unable to connect, it will be transferred to the intelligent answering pick-up;...
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The invention provides an intelligent response system and method. The system comprises an intelligent response middle station and a plurality of intelligent response access platforms accessed to the intelligent response middle station, wherein the intelligent response middle station comprises a front-end processor, a service processing module and a service distribution module; when the front-end processor receives telephone traffic of a calling party, the front-end processor obtains service information from the service processing module, packages a voice stream and the service information of the calling party and then sends the packaged voice stream and service information to the service distribution module, and the service information comprises historical response characteristics of the calling party and / or preset response service configuration of a called party; the response service configuration is used for representing response service characteristics required by the called party; and the service distribution module selects a target intelligent response access platform matched with the service information, and distributes the voice stream to the target intelligent response access platform for response processing. Therefore, according to the application, by adding the intelligent response middle platforms accessed to the plurality of intelligent response access platforms, the customized configuration of the intelligent response product under different response scenes can be realized.
Description
technical field [0001] This document relates to the field of computer technology, in particular to an intelligent response system and method. Background technique [0002] Smart answering refers to the voice / SMS value-added service for consumers when it is inconvenient to call. [0003] With the rapid development of society and economy, there are more and more unfamiliar or harassing calls in advertising, finance, marketing, etc., and people are more and more afraid of answering the phone. Afraid of receiving marketing calls, such as real estate, insurance calls, etc., due to polite reasons, I did not directly hang up the phone, listening to the endless product introductions of the marketing staff, wasting precious time. If people refuse to answer unfamiliar calls, they are afraid of missing important information, such as job interview invitations, customer invitations, bank notices, courier notices, and so on. Therefore, people began to use harassing call interception and...
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IPC IPC(8): H04M3/42H04M3/436
CPCH04M3/42059H04M3/42212H04M3/436
Inventor 胡洪涛徐景成朱耀磷彭成高
Owner 中移互联网有限公司