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End-to-end test and diagnostic management system

An end-to-end, manager technology, applied in transmission systems, digital transmission systems, data exchange networks, etc.

Active Publication Date: 2007-06-20
ACCENTURE GLOBAL SERVICES LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0019] According to one embodiment, the end-to-end test and diagnostic manager includes a software application that allows front-end operators (e.g., call center customer service representatives) and back-end operators (e.g., Troubleshooting the entire service chain from the service provider across multiple network domains to the end customer

Method used

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Embodiment Construction

[0034] Diagnosing service delivery issues in a multi-domain service delivery environment requires access and related information from different sources and the result data needs to be presented in a structured and unified manner to allow operators to view the data to quickly identify the nature and cause of the service delivery issues And allow them to take corrective actions immediately to solve the problem.

[0035] Figure 6 shows an overview of the steps required to identify and resolve service delivery problems. First, at 250, the problem is reported. At 252, information about the problem is collected. The information collected may include information about customers experiencing the problem, such as the services that the customer subscribed to and services affected by the problem, information about service delivery equipment at the client, and information about service delivery including services used to provide services to customers Information about the network and network ...

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Abstract

The invention provides an end-to-end test and diagnostic manager and a method of diagnosing service problems in a multi-domain, multi-service network. A database receives and stores service and network inventory data identifying and describing the customer and the network components necessary to deliver a service to the customer over a multi-domain network. An interface for displaying service information to an operator and for receiving commands from an operator is also provided. A plurality of test tools for testing operational status and verifying the configuration of components necessary to deliver the service to the customer. An application server is configured to execute instructions for invoking the test tools. The results of the test are displayed for the operator via the interface.

Description

Technical field [0001] The present invention relates to an end-to-end test and diagnosis manager for testing components and diagnosing service issues for services delivered via a layered multi-domain network environment. Background technique [0002] In the past, various telecommunication services such as voice communications, data services, video services, etc., were delivered via independent vertical networks. For example, FIG. 1 shows separate different networks for delivering voice communication services and applications 10, data services and applications 12, and video services and applications 14. Each independent network includes a service layer 16, a control and switching layer 18, a transmission hardware layer 20, and a physical network layer 22. In each case, the service is closely connected to the physical network and network elements set up for the distribution of the service. For example, in the public switched telephone network (PSTN), the control and switching proto...

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Application Information

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IPC IPC(8): H04L12/26H04L12/24
CPCH04L41/04H04L41/5038H04L43/50H04L41/06H04L41/024H04L43/0817H04L12/2697H04L43/55
Inventor A·萨梅莱G·卢波S·普罗耶蒂
Owner ACCENTURE GLOBAL SERVICES LTD