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End-to-end test and diagnostic management system

An end-to-end, manager technology, used in transmission systems, digital transmission systems, data exchange networks, etc.

Inactive Publication Date: 2009-08-05
ACCENTURE GLOBAL SERVICES LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0020] According to one embodiment, the end-to-end test and diagnostic manager includes a software application that allows front-end operators (e.g., call center customer service representatives) and back-end operators (e.g., Troubleshooting the entire service chain from the service provider across multiple network domains to the end customer

Method used

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  • End-to-end test and diagnostic management system

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Embodiment Construction

[0035] Diagnosing service delivery issues in a multi-domain service delivery environment requires access and related information from different sources and presents the resulting data in a structured and unified manner to allow operators to view the data to quickly identify the nature and cause of service delivery issues , and allow them to take immediate corrective action to resolve the issue.

[0036] Figure 6 An overview of the steps required to identify and resolve service delivery issues is shown. First, at 250, a problem is reported. At 252, information about the problem is collected. Information collected may include information about the customer experiencing the problem, such as the services ordered by the customer and services affected by the problem, information about the service delivery equipment at the client, and information about the service delivery equipment used to provide the service to the customer Information about the network and network elements of ...

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Abstract

An end-to-end test and diagnostic manager and a method of diagnosing service problems in a multi-domain, multi-service network are provided. A database receives and stores service and network inventory data identifying and describing the customer and the network components necessary to deliver a service to the customer over a multi-domain network. An interface for displaying service information to an operator and for receiving commands from an operator is also provided. A plurality of test tools for testing operational status and verifying the configuration of components necessary to deliver the service to the customer. An application server is configured to execute instructions for invoking the test tools. The results of the test are displayed for the operator via the interface.

Description

technical field [0001] The present invention relates to an end-to-end test and diagnostic manager for testing components and diagnosing service problems for services delivered via a layered multi-domain network environment. Background technique [0002] In the past, various telecommunication services, such as voice communications, data services, video services, etc., were delivered via separate vertical networks. E.g, figure 1 Separate distinct networks for delivering voice communication services and applications 10, data services and applications 12, and video services and applications 14 are shown. Each individual network includes a service layer 16 , a control and switching layer 18 , a transport hardware layer 20 , and a physical network layer 22 . In each case, the services are closely connected to the physical network and network elements set up to distribute the services. For example, in the Public Switched Telephone Network (PSTN), the control and switching protoc...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/26H04L12/24
CPCH04L41/04H04L43/50H04L41/5038H04L41/06H04L41/024H04L43/0817H04L12/2697H04L43/55
Inventor A·萨梅莱G·卢波S·普罗耶蒂
Owner ACCENTURE GLOBAL SERVICES LTD