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Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device

a technology for managing devices and devices, applied in the field of remote site management systems, can solve problems such as the inability to add or modify functions, the inability of maintenance companies to perform a complicated management process, and the inability of maintenance companies to meet the requirements of data formats and communication protocols

Inactive Publication Date: 2006-05-18
CANON KK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0013] It is another object of the present invention to provide a remote site managing system in which a managing device automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in one or more PC / servers or peripheral devices installed in an office, and a maintenance service is provided without troubling the customer, wherein transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed in a unified fashion.

Problems solved by technology

In contrast, in the case of peripheral devices, it is practically impossible to add or modify a function.
Besides, in the case of peripheral devices, there are no standards for data formats and communication protocols for use by a monitoring / managing system in communicating with a peripheral device.
Therefore, the maintenance company has to perform a complicated management process, and high operating and running costs are needed.

Method used

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  • Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device
  • Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device
  • Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device

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Experimental program
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Effect test

first embodiment

of a Remote Site Managing System

[0064] A first embodiment of a remote site managing system according to the present invention is described below with reference to the accompanying drawings.

[0065]FIG. 1 is a block diagram illustrating the remote site managing system including a managing site (maintenance service company) and a managed site (office). At the managed site, there are provided general-purpose computers and peripheral devices. More specifically, the general-purpose computers include a PC 103 and a device monitoring server 203a (information device for managing peripheral devices connected via a local network installed in the office), and the peripheral devices include a copying machine 101, a printer 105, and a printer 104 which are connected via a LAN (local area network).

[0066] Herein, the term “general-purpose computer” refers not only to a personal computer or a server computer but also a network device such as a gateway or a router which is necessary in a computer ne...

second embodiment

of a Remote Site Managing System

[0143] Referring to the drawings, a second embodiment of a remote site managing system according to the present invention is described below. The second embodiment of the system differs from the first embodiment in the manner in which logical channels are formed between the managing site and the managed site. In the first embodiment, although a communication line is shared, the channel used for communication between the device monitoring server 203a and the device center server 210 is logically independent of the channel for communication between the PC monitoring client module 203d and the center server 110. When the device center server 210 receives a message indicating a failure event from the device monitoring server 203a, the message indicating the failure event is transferred to the center server 110 so that failure events are managed by the event monitor in the unified fashion.

[0144] In contrast, in the present embodiment, there is neither the...

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PUM

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Abstract

A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in some of PC / servers or peripheral devices installed in a customer's office and provides maintenance services without causing a customer to be concerned about anything. Furthermore, transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed by the remote site managing system in an unified fashion.

Description

RELATED APPLICATION [0001] This application is a divisional of application Ser. No. 09 / 985,225, filed Nov. 2, 2001, the entire disclosure for which is hereby incorporated by reference.BACKGROUND OF THE INVENTION [0002] 1. Field of the Invention [0003] The present invention relates to a remote site managing system for remotely and comprehensively monitoring states of PC / server devices such as a general-purpose personal computer (PC) or a server computer connected via a computer network or the like and also states of peripheral devices serving as input / output devices such as a printer, a copying machine, and a scanner. [0004] 2. Description of the Related Art [0005] A system is known which is installed in an office to acquire information about an operation of a device installed in the office and also error information, log information, etc., thereof, to monitor and manage the device. It is also known to transmit, via a network, such information acquired in an office to a center server...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F11/00G06Q30/06G05B23/02G06Q50/00G06Q50/10H04L12/24H04L12/26H04Q9/00
CPCH04L41/06H04L43/065H04L43/0817
Inventor KATAYAMA, KOJIROKAWASHIMA, MAKOTOHIROSE, JUNICHIOMORI, KAZUSHIHARA, HIROYUKINAKAMURA, SHINICHI
Owner CANON KK
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