Method and system for providing public calling centre service
A call center and public technology, applied in the transmission system, digital transmission system, telephone communication, etc., can solve the problems that hinder the integration of the information application system and the call center platform system, block exchange and sharing, and difficult to connect, so as to reduce the Operating costs and rental costs, good economic and social benefits, and the effect of reducing complexity and workload
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
Method used
Image
Examples
Embodiment Construction
[0036] Such as figure 1 As shown, in one embodiment of the present invention, the public call center service system includes a switching access part, an automatic voice answering and routing queuing part, an operation and maintenance management part, a public file server, an operation and maintenance and billing database. The internal network of enterprise tenants is connected to the broadband metropolitan area network through broadband Internet access methods such as asymmetrical digital subscriber line (ADSL).
[0037] The functions and functions of each part of the system are as follows:
[0038] (1) Switching access adopts VOIP gateway, the function of this part is:
[0039] A. Access: One end is connected to the telephone network, and the other end is connected to the broadband metropolitan area network. The connection to the telephone network adopts analog or digital line interface. The signaling can be analog trunk, China No. 1 signaling, China No. 7 Signaling or ISDN...
PUM
Abstract
Description
Claims
Application Information
- R&D Engineer
- R&D Manager
- IP Professional
- Industry Leading Data Capabilities
- Powerful AI technology
- Patent DNA Extraction
Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.
© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com