Method and system for consultation call of knowledge on plant diseases and insect pests
A consulting system, technology of diseases and insect pests, applied in the direction of automatic exchange, telephone communication, electrical components, etc., can solve the problems of difficult popularization and popularization of agricultural disease and insect pest diagnosis expert systems, and low computer popularization, so as to promote development and improvement, facilitate scale, The effect of extensive scalability
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[0060] Examples see Figure 1-3 As shown, the steps of this agricultural pest and disease knowledge call consultation method are as follows:
[0061] Step 1, the user dials the number of the call center through communication tools such as telephone, fax, mobile phone or the Internet;
[0062] Step 2, the call signal enters the program-controlled exchange of the call center through the communication network;
[0063] Step 3, intelligently process user needs through the computer voice integration server CTI;
[0064] Step 4, performing automatic voice service or manual service;
[0065] The automatic voice service is to perform interactive voice processing on the user's phone through the interactive voice response server IVR, select the required information through the phone button, enter the various agricultural knowledge options, query the specific agricultural knowledge required, and play the voice file;
[0066] see Figure 4 Shown: the automatic voice service operation ...
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