115 results about "Information infrastructure" patented technology

A method of maintaining electronic medical records, comprising the steps of receiving a medical transaction record, encrypted with an encryption key relating to a patient association of the file, accessing the encrypted medical transaction record according to a patient association; and further encrypting the encrypted accessed medical transaction record with an encryption key associated with an intended recipient of the medical record. The system and method according to the present invention presents a new business model for the creation, maintenance, transmission, and use of medical records, allowing financial burdens to be reallocated, for example more optimally or equitably, to decrease overall societal cost, or simply to provide a successful business model for a database proprietor. Secure entrusted medical records are held in trust by an independent third party on behalf of the patient, serving the medical community at large. Separately encrypted record elements may be aggregated as an information polymer.

A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.

A security mediator, comprising an input configured to receive a user information request; an automated index, stored in a memory, configured to store information for determining which of a plurality of remote databases stores information responsive to the request; an automated security rule base, stored in a memory, containing rules applicable to information responsive to the request stored in the plurality of remote databases; a communication port configured to communicate to a plurality of remote databases which store information responsive to the request: security information, a query corresponding to the request and associated rules applicable to the information responsive to the request at the respective remote database; and at least one processor being configured to apply at least one security rule responsive to the query of the automated security rule base, and index information derived from a plurality of the remote databases, in a manner which permits application of the rules and which restricts insecure use of the index.

The present invention is a method of organizing and processing data in a distributed computing system. The invention is also implemented as a computer program on a computer medium and as a distributed computer system. Software modules can be configured as hardware. The method and system organizes select content which is important to an enterprise operating said distributed computing system. The select content is represented by one or more predetermined words, characters, images, data elements or data objects. The computing system has a plurality of select content data stores for respective ones of a plurality of enterprise designated categorical filters which include content-based filters, contextual filters and taxonomic classification filters, all operatively coupled over a communications network. A data input is processed through at least one activated categorical filter to obtain select content, and contextually associated select content and taxonomically associated select content as aggregated select content. The aggregated select content is stored in the corresponding select content data store. A data process from the group of data processes including a copy process, a data extract process, a data archive process, a data distribution process and a data destruction process is associated with the activated categorical filter and the method and system applies the associated data process to a further data input based upon a result of that further data being processed by the activated categorical filter utilizing the aggregated select content data.

Systems and methods are disclosed for a distributed computing infrastructure on a computer network comprising a plurality of computers. The distributed computing infrastructure (DCI) provides a software platform for creating, running, and managing distributed applications. DCI may include XML-capable software applications on a peer-to-peer network. DCI may include small, network-unaware applications called peerlets. DCI may include a system and method for creating complex distributed applications using pre-complied binaries. DCI may include a capability for multiple, independent collaborative sessions for distributed collaborative applications (e.g., chat, instant messaging, shared whiteboard, etc.). DCI may include systems and methods for reducing interactions between users and applications to archivable form and then playing back the interactions. DCI may include a system and method for automatic software retrieval on a peer-to-peer network.

According to the method for establishing a log point an information technology infrastructure is provided. Transactions are performed by at least two database units of the information technology infrastructure. Then, “suspending prepare to commit”-requests are sent from said coordinating device to said database units. The log writes of all database units are suspended and recorded, whereas these log points form a global log point. Finally the log writes of all database units and all the suspended transactions are resumed.