Method for computer retrieval of client name based on lexical analysis

Abstract

The invention relates to the field of computer management of client information, particularly relates to a method for computer retrieval of a client name. Based on the principle of lexical analysis technology, the invention provides a client name retrieval method based on lexical analysis. The method comprises a lexical analysis step: inputting a client name, and outputting the lexical analysis result of the client name after the processing of a lexical analysis module in combination of a client name dictionary; an undefined lexis identification step: artificially revising the lexis which are failed to be correctly identified in the output result of the lexical analysis step, and storing the revised correct lexis into the client name dictionary; and a client retrieval step: extracting the keyword of the client name from the revised lexical analysis result in the undefined lexis identification step, and searching for the client with the similar name from a client database based on the keyword.

Description

Technical field [0001] The present invention relates to the field of computer management of customer information, in particular to computer retrieval of customer names. Background technique [0002] As we all know, the current global small and medium-sized enterprises have a fiercely competitive environment and high pressure to survive. The competition between enterprises is directly reflected in the competition for "customer resources". Which company has a large number of customer resources will have the opportunity to survive and develop. Therefore, customer information is the core of every enterprise. Loss of control over customer management will cause customer disgust, poor customer service quality, inaccurate evaluation of customer contribution, confusion in customer settlement, and huge workload of financial staff. [0003] At present, the management of the customer information system of most domestic small and medium-sized enterprises is basically in a state of chaos. The cu...

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Problems solved by technology

Therefore, customer information is the core of every enterprise, and customer management out of control will lead to many problems such as customer disgust, low customer service quality, inaccurate assessment of customer contribution, chaotic customer settlement, and huge workload of financial personnel.

[0003] At present, the management of customer information systems of most small and medium-sized enterprises in China is basically in a chaotic and disorderly state. The customer information of various departments is chaotic and cannot be managed in a unified way;

Especially duplication of customer information, multiple salesmen contacting the same customer, causing salesman disputes, resulting in customer dissatisfaction, etc.

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