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Service provider allocation system and service provider allocation method

A technology of distribution system and distribution method, applied in the field of distribution of suitable service providers, can solve problems such as inability to distribute

Active Publication Date: 2014-12-03
HITACHI LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, there is a problem that if a person with high ability is dispatched, when there is an important service request (when the customer is an important customer, etc.), the person with high ability cannot be assigned.

Method used

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  • Service provider allocation system and service provider allocation method
  • Service provider allocation system and service provider allocation method
  • Service provider allocation system and service provider allocation method

Examples

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Embodiment Construction

[0033] Hereinafter, an embodiment of the present invention will be described using the drawings. In the embodiment, business activities in the field of life insurance are described as an example, but it can also be applied to other services.

[0034] Much of the business activity in the life insurance sector is "unsolicited marketing". That is, instead of selling insurance products after customers inquire about a life insurance company, a salesperson called a salesperson or a life insurance lady contacts the customer to start insurance sales. In this embodiment, it is assumed that a life insurance company brings "business opportunities" by detecting life events of customers. For example, if a life insurance company has information about a customer's family structure and can know that the customer's child will enter elementary school in April next year, it will be a "business opportunity" in terms of being able to propose education insurance. As another example, assume that a...

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Abstract

In the present invention, the allocation process of a service provider to a target case, which is performed for each case unit, is performed by calculating the grace period for extending the allocation process, and controlling the allocation to cases, including the target case, according to the state relating to allocation of the other cases while reflecting the service request level including the compatibility between the other service providers and the user in the grace period.

Description

technical field [0001] The present invention relates to a technique for allocating suitable service providers when organizations provide various services to users (for example, businesses to consumers). Background technique [0002] Currently, when a company or the like provides a service to a user, a service provider who is in charge is assigned to deal with it. For example, in an insurance company, a service provider such as a salesman is assigned to a subscriber (or prospective subscriber) to deal with negotiations such as payment, renewal, and subscription. There are many service providers, and their capabilities vary depending on their field of expertise. In addition, there are many users, and their needs are also various, and the needs often change over time. In such a case, which service provider to assign becomes a problem. [0003] There is USP8126135 (Patent Document 1) as the background art of the present technical field to deal with such a problem. In this pu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06G06Q50/10
CPCG06Q10/063112
Inventor 上杉忠兴大泽哲寺滨幸德
Owner HITACHI LTD
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