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Network fault monitoring method and network fault monitoring system

A network fault and network management system technology, applied in the field of network fault monitoring system and network fault monitoring, can solve problems such as poor user experience, inability to notify users in a timely and effective manner, and reduce the time for finding faults. The effect of experience

Active Publication Date: 2014-12-17
中软云联(江西)科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] Embodiments of the present invention provide a method and system for network fault monitoring to solve the problems in the prior art that manual monitoring of network faults results in poor user experience and failure to promptly, effectively and proactively notify users

Method used

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  • Network fault monitoring method and network fault monitoring system
  • Network fault monitoring method and network fault monitoring system

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Embodiment Construction

[0042] The technical solutions of the present invention will be described in further detail below with reference to the accompanying drawings and embodiments.

[0043] figure 1 It is a schematic flowchart of an embodiment of a method for network fault monitoring in the present invention. figure 2 It is a schematic diagram of a system architecture applying the method for network fault monitoring of the present invention. In order to facilitate a better understanding of the present invention, at first briefly introduce the system used in the present invention, the system 10 is composed of a monitoring system 1, a network management system 2, a customer relationship management system 3, an integrated resource management system 4, and faulty equipment 5 and An intelligent terminal 6 with a client implementing the present invention. The smart terminal is generally held by the key account manager of the operator, so that the system can quickly and actively display the customers a...

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Abstract

The present invention relates to a network fault monitoring method, a monitoring system and a processor. The method includes: receiving an alarm message reported by a fault apparatus forwarded by a network management system, wherein the alarm message carries a business ID which is influenced by the fault; and obtaining first fault information from a client management system according to the business ID, and sending the first fault information to a client end; wherein the first fault information includes client basic information and fault influenced scope information, so that the client end displays the business scope of the fault client according to the first fault information to monitor the network fault. Therefore, the present invention can directly and conveniently display the fault information on the terminal, to inform the user in time and actively, reduce the time caused for finding the fault and bring better user experiences for the user.

Description

technical field [0001] The invention relates to the communication field, in particular to a network fault monitoring method and a network fault monitoring system. Background technique [0002] With the rapid development of network technology, more and more users use the network, and network operators provide services to meet various needs of some group customers. For these large customers, it is important to ensure that their network is smooth and trouble-free. However, the existing network fault monitoring is based on faults actively fed back by major customers. The severity, scope of influence and cause of faults must be obtained through the feedback of major customers, and then the monitoring equipment can be obtained. Responding to major customers leads to poor user experience, and the monitoring of network faults has to rely on reports from major customers, lacking initiative. [0003] For faults, the current method of using key customer alarm monitoring to find fault...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04L12/26
Inventor 谭严芳魏炜席涛
Owner 中软云联(江西)科技有限公司
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