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Communication processing method and device
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A processing method and communication technology, applied in the field of communication, to achieve the effect of solving communication needs and improving communication experience
Active Publication Date: 2016-02-17
ALIBABA GRP HLDG LTD
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The above process requires two transfers before user A can find the target user (i.e. confinement wife); in other scenarios, more transfers may be required
Method used
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Embodiment 1
[0041] Figure 4A is a schematic diagram of a communication processing process in an application scenario in an exemplary embodiment of the present application; Figure 4B It is a flowchart of a communication processing method in an application scenario in an exemplary embodiment of the present application. in, Figure 4B The communication processing method may include the following steps:
[0042] In step 402, a communication request is received.
[0043] In this example, Figure 4B The communication processing method shown is applied in the server, and the server carries the communication platform, such as Figure 4A The DingTalk unified communication platform is shown, and the communication platform processes communication requests from any user such as user A.
[0045] Step 404B, receiving user request information.
[0046] Step 406, determine the communication requirement.
[0047] In this example, combined with Fi...
Embodiment 2
[0070] Figure 5A is a schematic diagram of a communication processing process in another application scenario in an exemplary embodiment of the present application; Figure 5B It is a flowchart of a communication processing method in another application scenario in an exemplary embodiment of the present application. in, Figure 5B The communication processing method may include the following steps:
[0071] Step 502, a communication request is received.
[0072] In this example, Figure 5B The communication processing method shown is applied in the server, and the server carries the communication platform, such as Figure 5A The DingTalk unified communication platform is shown, and the communication platform processes communication requests from any user such as user A.
[0073] Step 504, calling historical data.
[0074] Step 506, determine historical communication requirements according to historical data.
[0075] In this embodiment, historical data can be retrieved...
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Abstract
The application provides a communication processing method and device. The method comprises the steps that a communication request of a requesting user is received; the communication request of the requesting user is determined; and a user matched with the communication request is selected, and the communication request is processed by the selected user. With application of the communication processing method and device, the communication request of the requesting user can be intelligently identified, and the most appropriate user for the communication request can be selected so that the communication request can be high-efficiently solved and enhancement of communication experience of the user is facilitated.
Description
technical field [0001] The present application relates to the technical field of communication, and in particular to a communication processing method and device. Background technique [0002] In many scenarios, users often encounter problems that cannot be solved by themselves, and need to be replaced or assisted by other users. However, the user probably does not know the specific target user who needs to be contacted, let alone the contact information of the target user, but at most can know the contact information of the organization where the target user is located. [0003] For example, user A wants to hire a confinement lady from a housekeepingservice company, but user A cannot directly know the confinement lady's contact information, so she can only call the main station of the housekeepingservice company first, and the main station After answering, transfer to the department of the Yuesao, and then the department arranges to the specific Yuesao. The above proces...
Claims
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Application Information
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