Robot interaction method and device based on monitoring and detection mechanism
An interaction method and technology of an interaction device are applied in the field of robot interaction devices based on monitoring and detection mechanisms, and can solve problems such as insufficient user-friendly experience.
Active Publication Date: 2019-02-05
ZHONGKE DINGFU BEIJING TECH DEV
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Problems solved by technology
However, if the user wants to stop the interaction, he needs to do it manually, which makes the user experience unfriendly.
Method used
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[0053] The embodiments of the present application will be described in detail below with reference to the drawings.
[0054] Please refer to figure 1 In the first embodiment of the present invention, a robot interaction method based on a monitoring and detection mechanism is provided, which includes the following steps:
[0055] S100 obtain a conversation text, the conversation text being text information corresponding to the conversation information input by the user in the conversation process between the robot and the user;
[0056] S200 identifies whether the conversation text contains interrupted words, and the interrupted words are words contained in a preset dictionary;
[0057] In S300, if an interruption word is included, determine whether the conversation text has the semantics of interrupting the conversation process;
[0058] If S400 has the semantics of interrupting the conversation process, terminate the current conversation process.
[0059] Normally, when the user wants t...
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The embodiment of the present application discloses a robot interaction method based on a monitoring and detection mechanism, including the following steps: acquiring conversation text, which is text information corresponding to the conversation information input by the user during the conversation process between the robot and the user ; Identify whether the conversation text contains a break word, which is a word contained in a preset thesaurus; if it contains a break word, then determine whether the conversation text has the semantics of interrupting the conversation process; if it has the Terminates the current session process if the semantics of interrupting the session process are specified. The interaction method in the above technical solution determines whether to terminate the current session process by actively monitoring the user session, avoiding the situation that the current round of session process must be terminated by the user manually stopping or the robot background feedback and reply information, and improving the friendliness of interaction with the user Spend.
Description
Technical field [0001] This application relates to the field of robot interaction methods, and in particular to a robot interaction method based on a monitoring and detection mechanism, and a robot interaction device based on the monitoring and detection mechanism. Background technique [0002] With the continuous development of AI (Artificial Intelligence) technology, artificial intelligence has developed rapidly in the field of intelligent customer service, and various types of customer service robots emerge in endlessly. [0003] The common method for customer service robots to interact with users is to first obtain the user’s conversational information, then use the engine to perform semantic analysis on the user’s conversational information, and finally generate reply information to feed back to the user, thereby completing a round of interaction. In actual interaction with robots, for example, when a customer service robot provides services to users, in order to provide users...
Claims
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IPC IPC(8): G06F17/27G06F16/332
Inventor 程剑华张青曹晓蒋宏飞晋耀红杨凯程
Owner ZHONGKE DINGFU BEIJING TECH DEV