Electronic government affair service efficiency evaluation system and method
An efficiency evaluation and e-government technology, applied in the field of e-government service efficiency evaluation system, can solve the problems of incomplete evaluation system and high subjectivity, achieve reasonable evaluation results and increase operability
Inactive Publication Date: 2018-04-13
广州明动软件股份有限公司
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[0004] The present invention intends to provide an e-government service efficiency evaluation method, which can solve the problems of high subjectivity and incomplete evaluation system in the existing service performance evaluation methods of government administrative departments
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[0048] The present invention will be described in further detail below by means of specific embodiments:
[0049] like figure 1 As shown, a method for evaluating e-government service effectiveness in this embodiment includes the following steps:
[0050] S1: Select secondary evaluation indicators according to different levels of service effectiveness of administrative departments;
[0051] S2: Use the factor analysis method to construct the index system, calculate the correlation coefficient matrix or covariance matrix of the evaluation index, obtain the correlation relationship between the rating indicators, and group the indicators according to the correlation, so that the correlation between the indicators in the same group is relatively high. High, the correlation between indicators in different groups is low, and each group is summarized as a first-level evaluation indicator;
[0052]S3: Obtain the weights of each first-level evaluation index and second-level evaluation...
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The invention relates to the technical field of government administration management and particularly discloses an electronic government affair service efficiency evaluation system and method. The method comprises following steps of S1: according to different layers of the administration department service efficiency, selecting secondary evaluation indexes; S2: using a factor analysis method to construct an index system; S3: through an analytic hierarchy process, obtaining the weight of each index, constructing a judgment matrix corresponding to each primary evaluation index and a judgment index matrix corresponding to each secondary evaluation index and using a normalization result of a characteristic vector corresponding to a judgment matrix maximum characteristic value as the weight; and S4: using a linear composite evaluation method, calculating a composite score and multiplying each nondimensionalized evaluation index with the corresponding weight, and carrying out accumulation soas to obtain the composite score of each department. According to the invention, problems of high subjectivity of a current government administration reviewing and approval service performance assessment method and incompletion of an evaluation system can be solved.
Description
technical field [0001] The present invention relates to the technical field of data management systems, in particular to an e-government service efficiency evaluation system and method. Background technique [0002] The human resource management of units and enterprises includes human resource performance management, which refers to the formulation of performance plans, performance coaching and communication, performance evaluation, application of performance results, and performance goals that managers and employees at all levels participate in in order to achieve organizational goals. A continuous cycle of ascension. [0003] Irregular or incomplete performance management will often bring a lot of troubles to units and individuals. Due to the multi-level government functional departments, the large scale of the government, and the many and complicated public service departments, how to manage various service departments of the government and within each department Scienti...
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IPC IPC(8): G06Q10/06G06Q10/10
CPCG06Q10/06398G06Q10/105
Inventor 黄华伟陈杰徐昕欧思华
Owner 广州明动软件股份有限公司