Method for improving answering accuracy of electricity intelligent response robot

A technology of intelligent answering and robots, which is applied in the field of electric power customer service, can solve problems such as low answering accuracy of electric power intelligent answering robots, and achieve the effect of improving high-quality service levels, solving inconsistencies, and improving answering accuracy

Active Publication Date: 2018-07-06
STATE GRID JIANGSU ELECTRIC POWER CO ELECTRIC POWER RES INST +2
View PDF3 Cites 13 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the deficiencies in the prior art, the present invention provides a method for improving the answering accuracy of the electric intelligent answering robot, which solves the problem that the answering accuracy of the electric intelligent answering robot is not high

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method for improving answering accuracy of electricity intelligent response robot
  • Method for improving answering accuracy of electricity intelligent response robot
  • Method for improving answering accuracy of electricity intelligent response robot

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0038] The present invention will be further described below in conjunction with the accompanying drawings. The following examples are only used to illustrate the technical solution of the present invention more clearly, but not to limit the protection scope of the present invention.

[0039] like figure 1 As shown, a method for improving the accuracy of an electric power intelligent answering robot includes the following steps:

[0040] 1. Customers ask questions in electronic channels, including web pages, WeChat, and APPs.

[0041] 2. After receiving customer questions, the electric power intelligent answering robot performs semantic understanding on customer questions, that is, performs word segmentation and screening on customer questions to obtain keywords. The specific process of semantic understanding is as follows:

[0042] (1) Use artificial intelligence semantic analysis technology to segment customer question texts according to natural language;

[0043] (2) Acc...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses a method for improving the answering accuracy of an electricity intelligent response robot. The method comprises the following steps that a client asks a question in an electronic channel; after the electricity intelligent response robot receives the question of the client, semantic comprehension is performed on the question of the client, word segmentation is performed onthe question of the client, and keywords are obtained through screening; the obtained keywords are knowledge in a background knowledge base are matched, and the similarity of the question input by theclient and knowledge in the knowledge base is calculated; the knowledge similarity obtained according to calculation is subjected to descending sorting, and the knowledge with the highest text similarity is selected to be fed back to the client; after the knowledge is fed back to the client, if the client does not click within the required time, the client is requested to feed back the reason ofunclicking. On the sufficient basis of feedback of the client to the question asking result, the robot question answering accuracy is improved, and the client service experience is improved.

Description

technical field [0001] The invention relates to the technical field of electric power customer service, in particular to a method for improving the answering accuracy of an electric power intelligent answering robot. Background technique [0002] The popularity of the Internet has profoundly changed people's concepts and lifestyles, and the form of customer service has begun to change from appealing to interactive. In addition, in recent years, artificial intelligence technology has developed rapidly, and breakthroughs have been made in many fields such as Go games, automatic driving, image recognition, and speech recognition. [0003] In order to meet the personalized service needs of customers, State Grid Jiangsu Electric Power actively promoted multiple electronic channels such as WeChat public platform and mobile APP, and developed an intelligent answering robot to meet customers' 24-hour service needs. How to improve the power intelligent answering robot Answer accurac...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F17/27
CPCG06F16/3344G06F40/30G06F40/284
Inventor 朱君嵇友浪李悦李玮程雅梦程云陈欣张润袁婷婷任牧陆小蓓季梦黎
Owner STATE GRID JIANGSU ELECTRIC POWER CO ELECTRIC POWER RES INST
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap