Fault processing method and system for household appliance

Abstract

The invention belongs to the field of equipment detection and maintenance, and particularly provides a fault processing method and system for a household appliance. The invention aims to solve the problem that a user cannot obtain the fault reason and corresponding self-response measures of the household electrical appliance when the existing household electrical appliance has a fault. Therefore,the fault processing method provided by the invention mainly comprises the following steps: judging the level of the fault of the household appliance; and informing a user to take corresponding measures according to the judged fault level. By means of the method, a user can obtain the fault cause and solve the fault response measures without the help of other personnel and tools, the user can conduct self-maintenance under the condition that the user can reach, the maintenance personnel can be informed to conduct on-site maintenance under the condition that the force cannot reach, and the usercan conveniently use the method next time.

Description

technical field [0001] The invention belongs to the field of equipment detection and maintenance, and specifically provides a fault handling method and system for household appliances. Background technique [0002] With the continuous advancement of science and technology, smart home appliances have gradually entered people's lives. When an existing smart home appliance breaks down, the user is generally notified through the device itself or a mobile terminal bound to the device, so that the user can repair it in time and facilitate the next use. However, the above-mentioned method can only inform the user that the household appliance has failed, but does not tell the user what kind of failure has occurred in the household appliance and how to repair it. [0003] Correspondingly, there is a need in the art for a fault handling method and system for household appliances to solve the above problems. Contents of the invention [0004] In order to solve the above problems in...

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Problems solved by technology

[0004] In order to solve the above problems in the prior art, that is, to solve the problem that the user cannot obtain the cause of the failure of the household appliance and the corresponding self-response measures when the existing household appliance fails, the present invention provides a troubleshooting method for the household appliance , the fault processing method includes the following steps: judging the level of the fault of the household appliance; according to the judged fault level, notifying the user to take countermeasures

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