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Data processing method and system

A data processing system and data processing technology, applied in the field of data processing, can solve problems such as high data concurrency, business delay, and reduced customer experience, and achieve the effects of improving response speed, data processing efficiency, and data storage efficiency.

Pending Publication Date: 2020-06-30
北京讯鸟软件有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] However, in the above-mentioned scenario of importing customer data in large quantities, the existing method stores the data in the data table after performing data analysis on the customer data
In the c

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Embodiment Construction

[0041] The technical content of the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0042] Big data processing has become a popular technology at present. How to quickly process big data in scenarios with high real-time requirements is a topic of concern for many business processes. Taking typical scenarios such as batch import of outbound tasks and robot import of customer data in cloud call centers as examples, the existing technology usually analyzes the data to be processed and then stores the analysis results in the data table, resulting in high delay and slow business response. and other defects.

[0043] In order to improve the processing efficiency of big data-related services and improve customer experience, an embodiment of the present invention provides a data processing method for improving the processing efficiency of big data-related services. refer to figure 1 , the data processing m...

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Abstract

The invention discloses a data processing method and a data processing system. The hierarchical storage mode is adopted, the message representing storage completion is generated after first-level real-time storage, second-level structured storage is conducted through at least two data processing nodes, the response speed of the business process can be increased, and the overall data processing efficiency is improved.

Description

technical field [0001] The invention relates to a data processing method and a data processing system. Background technique [0002] One of the difficulties in big data storage is how to store it quickly and in real time, so as to bring better product experience to users. Taking the actual application of the cloud call center system as an example, there are several typical scenarios: robots import customer data, outbound tasks import lists in batches, etc. Among them, the import of customer data by the robot means that after the robot system communicates with the customer, it needs to collect and summarize the customer's data information and save it in the data table. When the customer is transferred to the agent, the customer information can be automatically displayed to the agent. In some scenarios, the outbound task system needs to make batch outbound calls to the customer information of a certain task for business consultation and communication. At this point, custome...

Claims

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Application Information

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IPC IPC(8): G06F16/22G06F16/27
CPCG06F16/2282G06F16/27
Inventor 涂海闫迪
Owner 北京讯鸟软件有限公司