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Method and system for autonomous response of group chat robot

A technology of robots and answers, applied in the Internet field, can solve problems such as disturbing other users, and achieve the effect of improving work efficiency and user experience

Active Publication Date: 2020-09-15
ALIPAY (HANGZHOU) INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When users conduct business consultation in the service group, users often hope that the customer service robot can actively answer the consultation questions, but at the same time they do not want the customer service robot to disturb other users

Method used

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  • Method and system for autonomous response of group chat robot
  • Method and system for autonomous response of group chat robot
  • Method and system for autonomous response of group chat robot

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Embodiment Construction

[0027] The following description provides specific application scenarios and requirements of this specification, with the purpose of enabling those skilled in the art to manufacture and use the contents of this specification. Various local modifications to the disclosed embodiments will be readily apparent to those skilled in the art, and the general principles defined herein may be applied to other embodiments and embodiments without departing from the spirit and scope of the description. application. Accordingly, the description is not limited to the embodiments shown, but is to be accorded the widest scope consistent with the claims.

[0028] The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting. For example, as used herein, the singular forms "a", "an" and "the" may also include the plural forms unless the context clearly dictates otherwise. When used in this specification, the term "comprising...

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PUM

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Abstract

The method and system for the autonomous response of the group chat robot provided in this manual, after receiving the input sentence sent by the target user in the target communication group, generates a candidate list related to the input sentence based on the input sentence and the preset knowledge base , and send the candidate list to the target client or the first group of clients including the target client to reduce the impact on other users; after the management client of the first group of clients selects the candidate list , and then send the target answer matching the selection to the second group of clients. The method can not only actively answer questions raised by users, but also not cause interference to other users in the group chat, and can improve user experience while improving work efficiency.

Description

technical field [0001] This specification relates to the field of Internet technology, and in particular to a method and system for autonomous response of a group chat robot. Background technique [0002] With the rapid development of information technology and Internet technology, people's work, life, study, etc. are closely connected with the network. Instant Messaging (IM) technology supports two or more people to communicate through the network, so it is widely used. In people's work and life, such as daily work and life communication, etc., it brings various conveniences to people's work and life. Common IM software from the early MSN, ICQ, OICQ, to today's QQ, WeChat, DingTalk, Baidu Hi, etc. Instant messaging technology is constantly evolving towards a more user-friendly direction. Many instant messaging applications support group chat technology, such as WeChat, DingTalk and Baidu Hi all support group chat technology. Group chat technology can allow multiple users ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/35G06F16/335H04L12/58
CPCG06F16/3329G06F16/3334G06F16/35G06F16/3322G06F16/335H04L51/02H04L51/046
Inventor 杨明晖林川杰刘威崔恒斌刘洋
Owner ALIPAY (HANGZHOU) INFORMATION TECH CO LTD