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A method and system for reporting incomplete calls to a voice gateway
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A voice gateway and complete technology, applied in the field of voice communication, can solve the problems of inaccurate user call statistics, inability to obtain caller A's phone usage data, and inability to know user call failures, etc.
Active Publication Date: 2022-07-26
GENEW TECH
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[0003] In the case of an incomplete call, the user's call behavior is directly performed on the voice gateway device, so the upper-layer voice switch (IP-PBX) cannot know the behavior of the user's call failure. Call statistics are inaccurate, which makes it impossible to obtain the phone usage data of calling user A, and to analyze the user's phone habits
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Embodiment 1
[0069] Example 1: as Figure 4 shown, is a schematic flowchart of this embodiment.
[0070] Step S10, the voice gateway plays a dial tone to the user after detecting that the user goes off-hook, the user dials the called number, and the voice gateway collects the number according to the pre-configured number collection rule.
[0071] Step S11, if the number dialed by the user is not a dialing rule configured in advance, hang up directly.
[0072] For example, when a user dials halfway, he finds that he has dialed incorrectly and hangs up directly.
[0073] Step S12, the voice gateway receives the user hang-up information, and the voice gateway initiates an INVITE call request to the upper-layer voice switch, and the INVITE call request information carries the header field P-Talkie-Type of the calling number, the called number, and the extended error cause value. =dndlt.
[0074] Step S13, the upper-layer voice switch receives the INVITE call request reported by the voice ga...
Embodiment 2
[0076] Embodiment 2: as Figure 5 shown, is a schematic flowchart of this embodiment.
[0077] Step S20, the voice gateway plays a dial tone to the user after detecting that the user goes off-hook, the user dials the called number, and the voice gateway collects the number according to the pre-configured number collection rule.
[0078] Step S21: After the dial-up of user A is completed, the voice gateway detects that the system is congested, that is, the voice gateway calls reach the maximum call volume. For example, 1,000 users can be configured under the voice gateway, and at the same time, only 500 users can be used at the maximum, and more than 500 means congestion. The voice gateway directly plays a busy tone to the user to indicate that the call fails.
[0079] Step S22, the voice gateway sends an incomplete call message INVITE request to the upper-layer voice switch while playing a busy tone to the user. The INVITE call request information carries the calling number, ...
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Abstract
The present application relates to a method and system for reporting an incomplete call to a voice gateway. The method includes: monitoring that a user's call is incomplete; initiating an INVITE call request to an upper-layer voice switch; The switch replies to complete the reporting process information. The invention initiates an INVITE call request to the upper-layer voice switch through the voice gateway, and receives the call rejection information sent back by the upper-layer voice switch; realizes that the voice gateway can report the call failure information in real time, and can easily realize the connection failure It is convenient to directly retrieve usage data, analyze user experience, and facilitate service providers to make targeted improvements based on big data.
Description
technical field [0001] The present application relates to the technical field of voice communication, and in particular, to a method and system for reporting incomplete calls to a voice gateway. Background technique [0002] like figure 1 As shown, the calling phone 1 is connected to the voice gateway 2, the voice gateway 1 is connected to the upper-layer voice switch 3 through the network, and the upper-layer voice switch 3 is connected to the called phone 4 to form a communication network, for example: the upper-layer voice switch 3 is IP-PBX (IPPrivateBranchExchange IP The user-level switch) is connected to the voice gateway 2, and SIP (Session Initiation Protocol, session initiation protocol) is used for communication in the middle. One end of the voice gateway is connected to multiple calling phones, and the upper-layer voice switching device is connected to the called phone. like figure 2 As shown: User A under the voice gateway device is the calling user, the calli...
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