Intelligent voice dialogue method and device based on user emotion and electronic equipment

An intelligent voice and emotion technology, applied in the field of computer-readable media and intelligent voice dialogue, can solve the problems of users' disgust and telemarketing robots not taking into account the user's emotional changes, etc., to achieve effective communication and slow down the effect of disgust

Pending Publication Date: 2020-11-17
北京奇保信安科技有限公司
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Problems solved by technology

[0004] The invention aims to solve the technical problem that the telemarketing robot does not take i

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  • Intelligent voice dialogue method and device based on user emotion and electronic equipment
  • Intelligent voice dialogue method and device based on user emotion and electronic equipment
  • Intelligent voice dialogue method and device based on user emotion and electronic equipment

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Embodiment Construction

[0056] Exemplary embodiments of the present invention will now be described more fully with reference to the accompanying drawings, and although the exemplary embodiments may be embodied in many specific forms, these should not be construed as limited to the embodiments set forth herein. On the contrary, these exemplary embodiments are provided in order to make the content of the present invention more complete and more convenient to fully convey the inventive concept to those skilled in the art.

[0057] On the premise of complying with the technical concept of the present invention, the structure, performance, effect or other features described in a specific embodiment can be combined in any suitable way into one or more other embodiments.

[0058] During the introduction of specific embodiments, detailed descriptions of structures, performances, effects or other features are intended to enable those skilled in the art to fully understand the embodiments. However, it does no...

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Abstract

The invention discloses an intelligent voice dialogue method and device based on user emotion and electronic equipment. The method comprises the following steps: acquiring dialogue data in real time;judging whether the emotion type of a user is changed or not according to the dialogue data; and if the emotion type of the user is changed, performing dialogue with the user by adopting emotion verbal techniques corresponding to the changed emotion type; collecting conversation data of a voice robot and the user in real time; judging whether the emotion type of the user is changed or not according to the dialogue data; and if the emotion type of the user is changed, performing dialogue with the user by adopting emotion verbal techniques corresponding to the changed emotion type. Thus, in theconversation process of the voice robot and the user, the corresponding emotion verbal skill can be selected in real time according to the emotion type of the user to pacify the user, negative emotions such as disgusting and disgusting of the user are relieved, and smooth and effective communication with the user is guaranteed.

Description

technical field [0001] The present invention relates to the technical field of voice intelligence, in particular, to an intelligent voice dialogue method, device, electronic equipment and computer-readable medium based on user emotions. Background technique [0002] Intelligent Speech Interaction (Intelligent Speech Interaction), based on technologies such as speech recognition, speech synthesis, and natural language understanding, provides enterprises with intelligent man-machines that "can listen, speak, and understand you" in various practical application scenarios. Interactive experience. Applicable to multiple application scenarios, including telemarketing, intelligent Q&A, intelligent quality inspection, real-time speech subtitles, interview recording and other scenarios. It has applications in many fields such as finance, insurance, justice, and e-commerce. [0003] Taking telephone sales as an example, telemarketing robots usually mechanically use preset speech tem...

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Application Information

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IPC IPC(8): G06F16/332G06F40/30G06F40/247G10L25/63
CPCG10L25/63G06F16/3329G06F40/247G06F40/30
Inventor 袁倩蕾刘宗全张家兴
Owner 北京奇保信安科技有限公司
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