Business knowledge association relationship determination method and device

A related relationship and knowledge technology, which is applied in the field of determination of business knowledge related relationship, can solve the problems that cannot truly reflect the knowledge related relationship, and has not proposed a solution, so as to reduce the search time, improve the accuracy, and provide high-quality business services.

Pending Publication Date: 2020-11-24
BANK OF CHINA
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0002] The knowledge base is the warehouse of banking business knowledge accumulation. The use of related knowledge is very frequent in the application of the knowledge base, but the existing related knowledge can on

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  • Business knowledge association relationship determination method and device
  • Business knowledge association relationship determination method and device
  • Business knowledge association relationship determination method and device

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Embodiment Construction

[0025] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0026] Those skilled in the art know that the embodiments of the present invention can be implemented as a system, device, method or computer program product. Therefore, the disclosure of the present invention can be embodied in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.

[0027] In order to solve the technical problem that the existing associated knowled...

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Abstract

The invention discloses a business knowledge association relationship determination method and device. The method comprises the following steps: querying a plurality of pieces of knowledge related toa business request of a customer from a knowledge base according to the business request of the customer; determining the weight of each piece of knowledge according to the correlation between each piece of knowledge and the customer service request; screening out a plurality of pieces of knowledge of which the weights are greater than a threshold value, establishing a frequent pattern tree FP-tree according to the screened-out plurality of pieces of knowledge and the corresponding weights, and determining a frequent item set of each element contained in the screened-out plurality of pieces ofknowledge; and according to the frequent item set of each element contained in the plurality of screened knowledge, determining the association relationship of the plurality of screened knowledge. The knowledge with relatively high correlation with the customer service request can be obtained based on weight calculation, the association relationship among the plurality of knowledge is mined basedon the FP tree, and the accuracy of the knowledge association relationship is improved.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method and device for determining business knowledge association relationships. Background technique [0002] The knowledge base is the warehouse for the precipitation of banking business knowledge. When the knowledge base is applied, the use of related knowledge is very frequent. However, the existing related knowledge can only be related through manual settings or simple text similarity calculations, and cannot truly reflect knowledge. relationship between. [0003] For the above problems, no effective solution has been proposed yet. Contents of the invention [0004] An embodiment of the present invention provides a method for determining a business knowledge relationship to accurately determine a business knowledge relationship. The method includes: [0005] According to the customer's business request, query multiple pieces of knowledge related to the customer'...

Claims

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Application Information

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IPC IPC(8): G06F16/2457G06F16/2458
CPCG06F16/2457G06F16/2465G06F2216/03
Inventor 申亚坤
Owner BANK OF CHINA
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