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Tagging and checking method and system for recorded audios and videos

An audio-video and labeling technology, applied in the inspection method and system, recording audio-video labeling field, can solve the problems of long time-consuming, heavy manual review workload, single recording function, etc., to reduce workload, shorten review time, The effect of improving work efficiency

Pending Publication Date: 2021-06-11
广州佰锐网络科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention proposes a method and system for checking and labeling recorded audio and video to solve the technical problem that the manual review workload in the later period is large and time-consuming due to the single recording function, which reduces the efficiency of business processing

Method used

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  • Tagging and checking method and system for recorded audios and videos
  • Tagging and checking method and system for recorded audios and videos
  • Tagging and checking method and system for recorded audios and videos

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Embodiment Construction

[0057] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0058] The current business handling will broadcast business handling guidelines and prompt information during the handling process, and record user operations during the broadcasting process. After the recording is completed, the staff will play back the recorded audio and video to check whether the customer's wishes and the content of the video recording comply with the business handling regulations.

[0059] However, since only the user's operations are recorded...

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PUM

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Abstract

The invention discloses a tagging and checking method and system for recorded audios and videos, and the tagging method for recorded audios and videos can be used for carrying out audio and video recording when a user handles a business, and carrying out business normalization detection and data recording on the user while carrying out audio and video recording; and according to the service normalization detection result and the recorded data, generating a corresponding video tag for storage, and adding the video tag to a time node corresponding to the audio and video in the later period. According to the method, the problems of high auditing difficulty and long consumed time in business handling are solved, auditing personnel can directly position the playing position in the player through the marked video tag during later auditing, rapid and visual auditing is facilitated, the watching time of the video is shortened, the workload of the auditing personnel is reduced, and thus, the auditing efficiency of auditing personnel and the business handling efficiency are improved.

Description

technical field [0001] The invention relates to the technical field of network finance, in particular to a method and system for labeling and checking audio and video recordings. Background technique [0002] With the development of technology, various financial institutions have gradually changed their business handling services from offline to online, and can handle business with different customers in different places anytime, anywhere. [0003] In the process of handling, in order to improve the efficiency of handling, one of the commonly used methods is self-service handling. During the handling process, business handling guidelines and prompt information are broadcast through manual reading or voice broadcast, and user operations are recorded during the broadcasting process. After the recording is completed, the staff will play back the recorded audio and video to check whether the customer's wishes and the content of the video recording comply with the business handli...

Claims

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Application Information

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IPC IPC(8): H04N5/76H04N5/91
CPCH04N5/76H04N5/91Y02D10/00
Inventor 王先来程红琴杜镇生邱志勇
Owner 广州佰锐网络科技有限公司
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