Outlet service system and method based on UWB technology

Abstract

The invention discloses an outlet service system and method based on the UWB technology. The system comprises user UWB equipment, a number taking machine, a UWB base station and an outlet service platform; the user UWB equipment is used for issuing a number to a user who handles counter business in a business outlet and starting timing after the user takes the number so as to obtain waiting time; the number taking machine is used for reading a user certificate to obtain a user identity, distributing a queuing number for the user identity, and binding the queuing number, the user identity and the issued ID of the user UWB equipment to obtain a user binding relation; the UWB base station is used for receiving the UWB signals and the waiting time of the user and sending the UWB signals and the waiting time to the outlet service platform; the outlet service platform is used for determining the position information of the user UWB equipment according to the user UWB signals determining the position information and the waiting time of the user who has taken the number according to the user binding relation and the position information and the waiting time of the user UWB equipment, and determining a service strategy and / or a number calling strategy according to the position information and the waiting time of the user who has taken the number.

Description

technical field [0001] The present disclosure relates to the technical fields of finance and the Internet of Things, and more specifically, to a network point service system and method based on Ultra Wideband (Ultra WideBand, UWB) technology. Background technique [0002] Physical business outlets are an important customer service channel for banks. During the process of handling business at the counter window of the outlet, usually customers need to get a paper number from the number machine, and then wait for the counter window to call the number. [0003] In the process of realizing the disclosed concept, the inventor found that there are at least the following problems in the prior art: (1) From the perspective of the customer, the customer has been waiting for a long time during the process from taking the number to being called by the counter window, causing the customer to wait for a long time. Satisfaction in terms of customer satisfaction is poor; from the bank’s bu...

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Problems solved by technology

[0003] In the process of realizing the disclosed concept, the inventor found that there are at least the following problems in the prior art: (1) From the perspective of the customer, the customer has been waiting for a long time during the process from taking the number to being called by the counter window, causing the customer to wait for a long time. Satisfaction in terms of customer satisfaction is poor; from the bank’s business outlets, it is impossible to perceive the identity of the customer who has already taken the number and the specific location in the outlet, and it is difficult to carry out personalized services and precision marketing; (2) In some scenarios, the customer who has already taken the number Due to various reasons, customers left the business outlets before their number was called. It is impossible to know exactly which customers are still in the business outlets at the counter window and which customers have left early, so customers who have already left the outlets in advance will be called. number and wait for some time, so that when there are many customers in line, the waiting time of others will be prolonged, which will reduce customer satisfaction

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