Behavior data monitoring method and device, equipment and medium

Abstract

The invention relates to the technical field of artificial intelligence, and discloses a behavior data monitoring method and device, equipment and a medium, and the method comprises the steps: obtaining to-be-analyzed behavior data sent by a CTI platform from Redis according to a preset time interval; performing information extraction and classification processing on the to-be-analyzed behavior data by adopting the classification list to obtain to-be-stored behavior data pre-processing data, and updating the to-be-stored behavior data pre-processing data into a behavior database; according to the to-be-stored behavior data pre-processing data, obtaining the same-period data of the last day and the same-period data of the last week from the behavior database, performing calculation to obtain a daily comparison analysis result and a week comparison analysis result corresponding to the to-be-stored behavior data pre-processing data, and updating the daily comparison analysis result and the week comparison analysis result into a comparison result library; obtaining a daily comparative analysis result and a weekly comparative analysis result from the comparative result library by adopting the current date, and performing graphical display to obtain a behavior data monitoring view. The real-time and global monitoring of the behaviors of the seat is realized.

Description

technical field [0001] This application relates to the technical field of artificial intelligence, in particular to a behavior data monitoring method, device, equipment and medium. Background technique [0002] Behavioral data has always been difficult to monitor in the call center. Currently, it completely relies on software monitoring provided by CTI vendors, which is very inflexible and difficult to maintain. The existing technology does not have global monitoring of multi-region and multi-platform behavior data, resulting in a lack of data support for the analysis of business volume and the judgment and analysis of behavior data. Contents of the invention [0003] The main purpose of this application is to provide a behavioral data monitoring method, device, equipment and medium, aiming to solve the problem that the existing technology does not have a global monitoring of multi-regional and multi-platform behavioral data, which leads to the analysis of business volume ...

AI Technical Summary

Problems solved by technology

[0003] The main purpose of this application is to provide a behavior data monitoring method, device, equipment and medium, aiming to solve the problem that the existing technology does not have a global monitoring of multi-region and multi-platform behavior data, which leads to the analysis of business volume and the problem of behavior data. Judgment and analysis of technical issues lacking data support

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