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Call text generation method and device, equipment and storage medium

A text and recording file technology, applied in natural language data processing, special data processing applications, voice analysis, etc., can solve the problems of low call quality inspection efficiency and inability to distinguish between the two parties in the conversation, and achieve the effect of convenient voice call quality inspection

Pending Publication Date: 2021-06-25
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to solve the technical problem that the existing speech recognition cannot distinguish between the two parties in the dialogue, resulting in low efficiency of call quality inspection

Method used

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  • Call text generation method and device, equipment and storage medium
  • Call text generation method and device, equipment and storage medium
  • Call text generation method and device, equipment and storage medium

Examples

Experimental program
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Embodiment Construction

[0083] In the technical solution of the present invention, by obtaining the dialogue recording file, wherein, the dialogue recording file is the audio recording of voice communication between different users; according to the channels used by different users to record the dialogue recording file, the dialogue recording file is split into left Audio channel recording file and right channel recording file; obtain the timestamps of the left channel recording file and the right channel recording file, and judge whether the left channel recording file and the right channel recording file have the same time period according to the timestamp Voice; if so, determine the same time stamp of the voice in the same time period; call the preset automatic speech recognition interface, convert the left channel recording file and the right channel recording file into corresponding metadata text respectively; convert the left channel The metadata text corresponding to the recording file and the ...

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PUM

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Abstract

The invention relates to the field of audio processing, and discloses a call text generation method and device, equipment and a storage medium, and the method comprises the steps: obtaining a conversation sound recording file, and splitting the conversation sound recording file into a left sound channel sound recording file and a right sound channel sound recording file; judging whether voice in the same time period exists according to the timestamp of the sound recording files; if so, determining the same timestamp of the voice in the same time period; calling an automatic voice recognition interface, converting the left channel sound recording file and the right channel sound recording file into dialogue texts, and determining a left channel synchronous text and a right channel synchronous text in the dialogue texts according to the same timestamp; sorting the dialogue texts according to the timestamps to generate role call texts; and when the user plays the dialogue recording file, displaying the role call texts according to the timestamp, and synchronously displaying the left channel synchronous text and the right channel synchronous text at the same timestamp. In addition, the invention also relates to a block chain technology, and the current dialogue recording file can be stored in a block chain.

Description

technical field [0001] The present invention relates to the field of audio processing, in particular to a call text generation method, device, equipment and storage medium. Background technique [0002] Speech recognition technology, also known as Automatic Speech Recognition (ASR), aims to convert the lexical content of human speech into computer-readable input, such as keystrokes, binary codes, or character sequences. Different from speaker recognition and speaker confirmation, the latter tries to identify or confirm the speaker who made the voice instead of the vocabulary content contained in it. At this stage, due to the quality or other requirements of the company's outbound calls, it is necessary to make outbound voice calls For detection, voice recognition technology is often used to identify outbound voice calls, which are converted into text and then checked. It will be more efficient to use text to replace the traditional recording and listening mode. However, the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/26G06F16/68G06F16/683G06F40/232G06F40/284G06F40/289
CPCG10L15/22G06F16/685G06F16/686G06F40/284G06F40/289G06F40/232
Inventor 石智凯
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD