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Method and system for realizing audio and video interaction between applet and SIP (Session Initiation Protocol) contact center

A technology of contact center and applet, applied in the field of network communication, can solve the problem of no applet or inability to realize the data interaction between the applet and the SIP contact center voice and video, etc.

Pending Publication Date: 2022-07-05
上海井星信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of the above-mentioned related technologies, the inventor found that the applet has no channels for accessing the SIP contact center for voice and video, and it is impossible to realize the voice and video data interaction between the applet and the SIP contact center

Method used

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  • Method and system for realizing audio and video interaction between applet and SIP (Session Initiation Protocol) contact center
  • Method and system for realizing audio and video interaction between applet and SIP (Session Initiation Protocol) contact center
  • Method and system for realizing audio and video interaction between applet and SIP (Session Initiation Protocol) contact center

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Experimental program
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Embodiment approach

[0052] refer to figure 2 , as an implementation manner of a method for realizing the audio and video interaction between the applet and the SIP contact center, the method is applied to a protocol conversion gateway, and the method includes the following steps:

[0053] Step 101: After receiving the call agent request sent by the applet, send the first SIP information to the SIP contact center according to the call agent request; the first SIP information is used to trigger the SIP contact center to allocate the first SIP information to the agent.

[0054] Specifically, the user can initiate an agent call request to the protocol conversion gateway through the applet terminal according to the called object (ie, the SIP contact center or agent). After receiving the call agent request, the protocol conversion gateway sends the first SIP information to the SIP contact center according to the call agent request, and the SIP contact center distributes the first SIP information to th...

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Abstract

The invention relates to a method and a system for realizing audio and video interaction between an applet and an SIP (Session Initiation Protocol) contact center, and relates to the technical field of network communication, and the method comprises the following steps: after a call seat request sent by the applet is received, sending first SIP information to the SIP contact center according to the call seat request; after answering by the seat, converting the received media stream sent by the applet into a media stream in a first file format supported by the SIP contact center, and sending the media stream in the first file format to the SIP contact center; the media stream in the first file format is used for triggering the SIP contact center to send the media stream in the first file format to a seat; and after answering by the seat, converting the media stream sent by the SIP contact center into a media stream in a second file format supported by the applet, and sending the media stream in the second file format to the applet. The application has the effect of realizing audio and video interaction between the applet and the SIP contact center.

Description

technical field [0001] The present application relates to the technical field of network communication, and in particular, to a method for realizing audio and video interaction between a applet and a SIP contact center. Background technique [0002] With the development of SIP contact center applications, the channels for accessing SIP contact centers are no longer limited to mobile phones or landline calls. More and more APP applications integrate the VOIP (Voice Over IP) function, and users can call in through VOIP. to the Enterprise SIP Contact Center. This communication method can carry more application data and can more conveniently associate user information. At present, there are many VoIP application SDKs based on SIP protocol on Android and IOS platforms. [0003] Mini Programs have cross-platform and many ready-to-use applications, so they are favored by more and more users. [0004] In view of the above-mentioned related technologies, the inventor found that th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L65/1104H04L61/4505H04M3/51
CPCH04M3/51
Inventor 彭勇曹瑞生
Owner 上海井星信息科技有限公司