Method for generating quality detecting data of calling center
A call center and data technology, applied in nan, electrical components, wireless communication services, etc., can solve problems such as insufficient data, personnel management risks, and poor quality inspection results, so as to improve work efficiency and eliminate the influence of subjective factors Effect
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
Method used
Image
Examples
Embodiment Construction
[0026] combine figure 1 , figure 2 The shown flow chart describes the specific steps of the method for generating call center quality inspection data of the present invention:
[0027] S1) Collect the signals that appear on the output ports of the recording server, computer and telephone integration CTI server, incoming language navigation system IVR server, etc., transmit them to the signal collection area, and use part of the signals to form a recording record.
[0028] S2) Screening the signals collected in the signal collection area according to predetermined standards, and storing the screened effective signals in the classified quality inspection signal area.
[0029] S3) Classify and display the signals in the classified quality inspection signal area one by one.
[0030] S4) While displaying each category of quality inspection data, display related parameter sets at the same time, and generate quality inspection result data.
[0031] S5) Receive the corresponding ...
PUM
Abstract
Description
Claims
Application Information
- R&D Engineer
- R&D Manager
- IP Professional
- Industry Leading Data Capabilities
- Powerful AI technology
- Patent DNA Extraction
Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.
© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com