System for multi-media integrated accessing

Abstract

The invention provides a multimedia unified access system, which is used to realize mutual conversion and unified exchange functions of various types of information, so that different types of media can be accessed and interacted through one platform. The system includes: a plurality of access devices, each of which is used to receive a type of media data; a media data conversion device, used to convert the various media data received by the plurality of access devices according to the protocol converting into a unified data format; and a media data control device for logically controlling the converted data.

Description

technical field [0001] The invention relates to an access system, in particular to a system for realizing unified multimedia access. Background technique [0002] In the modern business environment, the telephone is often the main means of communication, such as: inquiring about various service information, handling various telephone business, ordering goods according to the catalog, checking flights, inquiring prices, and recording and retrieving information. Typically, every telephone call involves an agent who talks to the caller, asks questions, enters requirements into a computer, and provides the caller with the information they need. If agencies can automate this process by connecting their telephone systems to computers, they can reduce costs, provide better customer service, increase the number and types of services they can provide, extend business hours, and be able to effectively increase Service quality and service efficiency. [0003] Computer Telephone Integ...

AI Technical Summary

Problems solved by technology

[0007] At present, the overall function of the existing technology of existing products at home and abroad is relatively simple. It only completes the simple conversion and intercommunication of various information, and the secondary development ability is weak. The non-platform structure can only customize products for enterprises, so it is not necessary It is operable and can only be used internally by the enterprise. In general, there are small modules that realize multiple message conversions, supported message types and business types, and do not have the ability to integrate with other systems.

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