Financial POS voice prompter and its voice prompting method

Abstract

A financial POS voice prompter includes two types of financial POS voice prompters, one type is build-in financial POS voice prompter embedding device separately into components of each POS terminal for realizing all functions of prompter, another type is externally-hung financial POS voice prompter setting devices independently at external of POS terminal to finalize functions of prompter by collecting relevant data of POS terminal. The voice prompting method of two types of said prompters is also disclosed.

Description

technical field [0001] The present invention relates to a voice prompter, more specifically, the present invention relates to a financial POS voice prompter and a voice prompt method thereof. Background technique [0002] Financial POS (EFT-POS: Electronics Funds Transfer at Point Of Sale, electronic funds transfer point of sale terminal), as a financial transaction terminal, has been widely used in various industries. In 2002, after the People's Bank of China established a bank card cross-bank processing organization - China UnionPay Co., Ltd., the bank card industry showed a good momentum of prosperity, and the number of financial POS terminals deployed in the market and the amount of bank card transactions appeared rapid Continuous and substantial growth. In order to improve the quality of acquiring and reduce errors, all acquiring banks and professional service organizations have taken many optimization measures in background, communication, printing and other technolog...

AI Technical Summary

Problems solved by technology

[0005] 2. The error code is not intuitive enough, which affects the efficiency of the financial POS terminal

POS terminals are mainly installed in merchants, and are operated and used by merchant cashiers. Under the premise that the current POS terminals are not very popular, it is necessary for cashiers to remember a large number of error message codes and the meaning of each message code. very unrealistic

Therefore, when the POS terminal has such and such error messages during the transaction process, the cashier can only notify and wait for professionals to deal with it. This not only increases the maintenance cost of the POS terminal, but also directly affects the use efficiency of the POS terminal.

[0007] 3. Frequent training increases the operating costs of banks and professional service organizations

[0008] The cashiers in the shopping mall not only have frequent internal and external exchanges, but also have a very strong internal and external communication. This has caused the newly trained cashiers to leave their posts for some reason, and the new cashiers from banks and specialized acquiring institutions have been recruited. Re-training is necessary. Sometimes the cashier refuses to use the bank card because the training is not timely, and sometimes the cashier does not dare to accept the bank card because the cashier has not mastered or mastered the use skills after a training

In order to reduce the number of trainings or avoid untimely trainings that affect cardholders’ use of cards, banks or professional acquiring institutions are generally equipped with operation manuals. However, due to the cumbersome and intuitional instructions in the manuals, cashiers stay away from them. Some manuals It was lost due to poor storage, and it was impossible to find it when it was really needed

Therefore, frequent training has become a heavy burden for banks and professional service organizations

[0009] 4. Repeated reminders to cardholders increase the workload of cashiers

[0011] If the above problems cannot be solved satisfactorily, it will not only increase the problems of cashier operation, bank maintenance, training and cardholder time cost, but more importantly, if this problem is not solved, it will directly affect the rapid development of the bank card industry.

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