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Method for communication forwarding

A technology of communication equipment and relationships, used in transmission systems, digital transmission systems, instruments, etc.

Inactive Publication Date: 2008-06-11
INT BUSINESS MASCH CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, even though people can dynamically join and leave hunt groups by logging in or out, hunt groups must be predefined

Method used

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  • Method for communication forwarding
  • Method for communication forwarding
  • Method for communication forwarding

Examples

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Embodiment Construction

[0031] Referring to FIG. 1A , an environment 100 is shown in which a target contact 101 has a geographic location. The other contacts 102, 103, 104 may be geographically close to the target contact 101 . The term "contact" is used to describe a person with at least one communication device or the communication device itself, with whom a user can establish a communication relationship through a communication technology.

[0032] If contacts 101-104 are humans, they may have various forms of communication devices assigned to them. For example, contacts 101-104 may have mobile phones, landline phones, laptop computers, desktop computers, PDAs (Personal Digital Assistants), pagers, and the like.

[0033] In FIG. 1A , target contact 101 may have communication devices in the form of, for example, telephone 111 and laptop 112 at his usual desk location 110 . However, the target contact 101 may not be at his desk, or may be at his desk but does not want to be disturbed, and therefor...

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PUM

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Abstract

A method for communication forwarding is provided. The method includes determining if a target contact for a communication is unavailable, and ascertaining a plurality of alternative contacts with a relationship to the target contact. The relationship may be a physical proximity and / or a social proximity of the alternative contact to the target contact. The method may include ordering the alternative contacts by their strength of relationship with the target contact.

Description

technical field [0001] The invention relates to the field of communication forwarding. In particular, the invention relates to forwarding communications to alternative contacts when the target contact is not available. Background technique [0002] Contact with a person can be accomplished through a variety of different current communication technologies, including by telephone, instant messaging, email, and the like. When a person is absent, he may not be able to answer incoming communications, or may play or send a pre-recorded or standard message to the originator to indicate his absence. There may be an opportunity to leave a message or be transferred to another designated person, such as a secretary or assistant. However, the designated person may not be present. [0003] There are some occasions where an emergency response is required and leaving a message may not be appropriate. The target contact may not be the only one who can provide a response. If the target ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04Q3/00H04L12/58H04Q7/22
CPCG06Q10/107
Inventor L·W·帕特里奇M·S·卡特
Owner INT BUSINESS MASCH CORP