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Method and system for adding context to a text exchange modality

A contextual and textual technology applied in the field of integrated services

Active Publication Date: 2011-04-27
INT BUSINESS MASCH CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

NLU runtime components use application-specific statistical models

Method used

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  • Method and system for adding context to a text exchange modality
  • Method and system for adding context to a text exchange modality
  • Method and system for adding context to a text exchange modality

Examples

Experimental program
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Embodiment Construction

[0016] Figure 1 is a schematic diagram of a system 100 for interacting with an integrated services environment 150 in a manner in which an application-specific context is applied to text exchange input, according to an embodiment of the inventive arrangements disclosed herein. In system 100, chatbot object 130 is used to apply application context to arbitrary form input. That is, the chatbot 130 determines the field of the integrated service application 154 that any form input is related to. More specifically, the natural language understanding (NLU) runtime component 140 can use statistical language models to determine applicable fields from any form of input. After making this determination, chatbot 130 may send an information update message to application 154 , which is used to update the information in table 158 . Updates to table 158 may be communicated to other clients 112 - 114 accessing aggregate service application 154 .

[0017] To illustrate, a user may enter a te...

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PUM

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Abstract

The present invention discloses a solution for handling text exchange input in a composite service environment. The method can included a step of conveying text exchange input to an ACM engine. The ACM engine can map the text exchange input to field and variable values of a component services application. A memory of the composite service environment can be updated using the mapping results. Specifically, field and variable values can be updated that are stored in the memory for a session of the component services application for which the text exchange input was provided.

Description

technical field [0001] The present invention relates to the field of integrated services, and more particularly to a technical solution for adding context to text exchange modalities during interaction with automated applications executing in an integrated services environment. Background technique [0002] The integrated service environment allows users to interact with automated applications using different interaction channels, interface types and modalities. An application's interactive session can concurrently share information with multiple clients, which can interact using different modalities. [0003] For example, two different users (or a single user) may concurrently participate in a single application session; one interaction occurs over a voice channel via a mobile phone, while the other occurs over a Web (eg, data) channel via a browser. User input provided over the voice channel can cause dynamic updates to the information presented by the browser. For examp...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/58H04W84/02
Inventor W·V·达帕尔玛B·D·曼戴利亚V·S·穆尔W·L·努斯比克尔
Owner INT BUSINESS MASCH CORP