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Method, system and device for customer state automatic playing

A technology of automatic playback and user status, applied in the field of mobile communication, it can solve the problems of inaccurate information, waste of time in intelligent response, etc., and achieve the effect of saving time.

Active Publication Date: 2009-06-17
CHINA MOBILE GRP BEIJING
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] In view of this, the embodiment of the present invention provides a method, system and device for automatically playing the user status to solve the time-wasting intelligent response in the prior art and provide The problem of inaccurate information

Method used

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  • Method, system and device for customer state automatic playing
  • Method, system and device for customer state automatic playing
  • Method, system and device for customer state automatic playing

Examples

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Embodiment Construction

[0028] In the embodiment of the present invention, the combination of Instant Messaging (IM) and intelligent response is adopted to automatically play the status of the called mobile terminal user. figure 2 It is a flowchart of a method for automatically playing a user state in an embodiment of the present invention, specifically including the following steps:

[0029] S201: The called user hangs up the voice call service, and the voice call service is transferred to the intelligent answering platform.

[0030] Before the called user hangs up the voice call service, the method further includes: the called user sets its status information through an instant messaging platform.

[0031] The called user setting its status information through the instant messaging platform includes: the called user sets through the instant messaging client, and sends a status setting request to the instant messaging background system; when the instant messaging background system judges that the c...

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Abstract

The invention discloses a method, a system and a device for automatically playing the state of users for solving the problems that an intelligent response wastes time and the provided information is inaccurate in the prior art. An intelligent responding platform of the method searches the state information of the called users, which is set through an immediate communication platform, after receiving sound calling service which is transferred to the platform due to the hanging up of called users, and supplies the state information to the called users to the calling users according to the searched results. According to the proposal of the invention, the time is saved, and the state information of the called users is obtained through searching the immediate communication platform, which can guarantee the calling users to accurately obtain the state information of the called users.

Description

technical field [0001] The invention relates to the technical field of mobile communication, in particular to a method, system and device for automatically playing user status. Background technique [0002] The mobile phone intelligent answering service can realize the menu interaction between the intelligent answering platform and the mobile terminal user through USSD technology or SIM card OTA technology. When the called user hangs up due to a meeting or it is inconvenient to answer the phone while driving, the intelligent answering platform will return the selection menu to the called user, and the mobile phone intelligent answering service can play personalized Voice prompt service, its specific implementation process is as follows: figure 1 As shown, it specifically includes the following steps: [0003] S101: When the called user has an incoming call, the called user hangs up the voice call service because it is inconvenient to make a call. [0004] S102: The voice ...

Claims

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Application Information

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IPC IPC(8): H04W4/12H04W4/16
Inventor 李本亮
Owner CHINA MOBILE GRP BEIJING