System and method for instant network interaction

A network and Internet technology, applied in the field of network customer service, can solve the problem of changing the service personnel of webpage content and so on.

Inactive Publication Date: 2010-06-16
赞云(中国)软件有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the real-time service system provided on the webpage, the webpage and the service button are provided by the system, and only one consumer can be served at the same

Method used

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  • System and method for instant network interaction
  • System and method for instant network interaction
  • System and method for instant network interaction

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0039] The present invention will be further described below in conjunction with the accompanying drawings and embodiments.

[0040] see figure 1 , which is a schematic diagram of the system of the present invention. These include:

[0041] At least one network real-time interaction platform 1; at least one database 50; at least one consumer web interaction device 60; at least one customer service personnel multimedia message processing device 70; at least one telephone system 100; at least one consumer terminal 110; ; at least one customer service personnel terminal 130 ; one network conference room entrance 180 .

[0042] Among them, the database 50 is used to store the data set by the system and members; the network real-time interactive platform 1 handles data and control signals of text chat, text message, file transmission, voice chat, voice message, and video chat; The webpage interaction device 60 has the voice and video streaming technology of the call system, and ...

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PUM

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Abstract

The invention relates to a system and a method for the instant network interaction. In the invention, the system comprises at least one instant network interaction platform, at least one data bank, at least one customer webpage interaction device and at least one customer service personnel multimedia message processing device. A user applies for a member account and sets a call dispatching rule for the member service staff through the network instant interaction platform and stores the member account and the call dispatching rule into the data bank; through the network instant interaction platform and the customer webpage interaction device on the membership webpage, the customer reads the call dispatching rule of the data bank and establishes a connection and data transmission with the on-line customer service personnel multimedia message processing device or the service staff on a telephone system side; and thus, the network customer service system for voice interaction, video interaction, text chat, text message, file transfer and voice message between the customer and the service staff is established.

Description

technical field [0001] The present invention relates to a system and method for real-time network interaction, especially members can apply online at any time and set the contact information of service personnel by themselves, so as to provide real-time voice interaction, video interaction, text chat, text message, file transmission and voice Web customer service for leaving a message. Background technique [0002] A system that provides instant service on a common webpage at present, such as the No. 473679 of the Taiwan Invention Patent Publication No. of China. It mainly utilizes the establishment of a website on the system side. There is at least one webpage of an electronic store or a webpage that can be connected to other electronic stores on the website. There is a specific service button on the webpage. Consumers can browse the webpages of various electronic stores on the system-side website through the Internet and place orders directly. If consumers need the servi...

Claims

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Application Information

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IPC IPC(8): H04L12/58H04L29/06G06F17/30
Inventor 李正行
Owner 赞云(中国)软件有限公司
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