[0047] The embodiment of the present invention provides a dual-screen control method, the method is used to control the main display and the auxiliary display of different terminals, a window is pre-built on the auxiliary display, and the resolution of the window is set according to the resolution of the auxiliary display. Width and height.
[0048] According to the resolution of the main display and the origin coordinates of the main display, the origin coordinates of the auxiliary display are determined.
[0049] According to the origin coordinates of the auxiliary display, set the starting coordinates of the window or the open position of the window on the auxiliary display, and use the content of the window to completely cover the entire auxiliary display; it is important to ensure that the window cannot be Cleared by the "clear desktop" function of the window system, the window is a top-level window floating on any window and will not be covered by other windows.
[0050] The implementation process of the method is as follows figure 1 Shown, including:
[0051] S101: Receive a request for the secondary display to display the content of the window.
[0052] S102: According to the request for the auxiliary display to display the content of the window, determine an instruction for requesting the auxiliary display to display the content of the window.
[0053] S103: Send the instruction for requesting the secondary display to display the content of the window, and request the secondary display to display designated information through the window.
[0054] Sending the instruction requesting the auxiliary display to display the content of the window, specifically, the required display information and rules may be obtained through the integrated marketing management platform, and the auxiliary display may be requested to display the specified information through the window.
[0055] The auxiliary display may be a touch screen or a non-touch screen display. If the auxiliary display is a non-touch screen display, the non-touch screen display needs to be equipped with a corresponding input device (such as a keyboard).
[0056] When the auxiliary display is a touch screen, the step of requesting the auxiliary display to display designated information through the window includes:
[0057] Receive touch information returned by the touch screen, and determine the touch result of the customer based on the returned touch information;
[0058] Invoke the background service system, and further determine the information the customer needs based on the customer's touch results.
[0059] When the application program of the main display and the application program of the touch screen belong to the same process, the step of determining the instruction requesting the touch screen to display the contents of the window is determining the function call instruction; the step of sending the instruction requesting the touch screen to display the contents of the window is , Send function call instruction.
[0060] When the application program of the main display and the application program of the touch screen belong to different processes, the step of determining the instruction requesting the touch screen to display the content of the window is determining that the application requesting the touch screen triggers a certain action or event to display. A certain action or event includes displaying certain information or recording certain information; the step of sending the instruction requesting the touch screen to display the content of the window is sending the event or action content triggered by the application requesting the touch screen.
[0061] When the main display and the touch screen are connected to the same host through different user cards, the step of determining the instruction requesting touch screen display is determining that the application requesting the touch screen triggers a certain action or event; the step of sending the instruction requesting touch screen display The step is to send the event or action content triggered by the application requesting the touch screen.
[0062] Hereinafter, we will describe in detail the best implementation scheme provided by the present invention in conjunction with the accompanying drawings.
[0063] The best implementation solution provided by the embodiments of the present invention is based on the extended desktop function of the windows system, that is, add a graphics card to the host provided for the salesperson, and connect the graphics card to the auxiliary display (or directly use the extended desktop function Screen function graphics card host), select the secondary monitor on the tab of the host's "Display Properties" -> Settings and select "Extend the windows desktop to this monitor".
[0064] Assuming that the resolution of the main display is 1280*800, the resolution of the auxiliary display is 800*600, the pixel coordinates of the upper left corner of the main display are (0, 0), and the coordinates of the upper left pixel of the auxiliary display are (1280, 0), that is, the origin coordinates of the primary display are (0, 0), and the origin coordinates of the secondary display are (1280, 0). In this case, you only need to set the coordinates of the upper left corner of a window to (1280, 0), Setting an appropriate size can make this window completely cover the auxiliary display. In this embodiment, when the business system adopted by the main display is C/S architecture, a window can be pre-built through the business system. The specific steps are as follows:
[0065] Pre-build a window, set the starting coordinates of the window to (1280, 0), the width of the window to 800, and the height to 600. The window is opened at the (1280, 0) position of the secondary display, so that the The content of the window covers the entire secondary display.
[0066] What needs to be explained here is that if the business system adopted by the main display is a B/S architecture, you can call var w=window.open() through javascript to open an 800 on the position of the auxiliary display (1280, 0) *600 windows can also achieve dual-screen control.
[0067] Next, how to communicate between the main display and the auxiliary display will be described in detail in three cases. In this embodiment, the auxiliary display uses a touch screen.
[0068] The first case: the application program of the main display and the application program of the touch screen belong to the same process, the communication process between the main display and the auxiliary display, that is, the realization process of dual-screen control in this case is as follows figure 2 As shown, the specific steps are:
[0069] S201: The salesperson requests the touch screen to display, that is, sends a request for the touch screen to display the content of the window to the business system host;
[0070] S202: The service system host receives the request for the touch screen to display the content of the window, and determines a function for requesting the touch screen to display the content of the window according to the request for the touch screen to display the content of the window;
[0071] S203: The business system host calls the touch screen according to the determined function requesting the touch screen to display the content of the window;
[0072] S204, the touch screen displays information to the customer through the window according to the function call instruction;
[0073] The touch screen can obtain the display content and display rules of the terminal touch screen at the current moment through the integrated marketing management unit according to the instruction of the function call; the integrated marketing management platform can return the display content and display rules to the terminal touch screen; the touch screen can send information to the terminal through the window Customer presentation information;
[0074] S205, the customer performs touch operations on the touch screen according to his needs or according to the information on the touch screen, and interacts with the salesperson through the touch screen;
[0075] S206: Feed back customer touch information to the business system host: when the customer performs a touch operation, a corresponding event on the touch screen is triggered, causing the business system host to intercept/obtain the customer touch information, which means that the customer touch information is fed back to the business system host through the touch screen interface. Displayed through the main display;
[0076] S207: The business system host sends a call instruction to the business system background service unit based on the acquired customer touch information, and calls the background service unit to process the customer touch information, so as to provide a basis for further providing accurate services to the customer;
[0077] S208: The business system host displays the customer touch information to the salesperson through the main interface of the business system, and returns the customer touch result to the salesperson.
[0078] The second case: the application program of the main display and the application program of the touch screen belong to two different processes. The interaction of the two applications can be communicated between processes through the local TCP/IP communication. The specific operation method is to set the touch screen The application process is a Socket Server, and the main display application process is a client. The communication between the main display application and the touch screen application is realized by sending and receiving information through the local Server port. The main display The communication process with the auxiliary display, that is, the realization process of dual screen control in this case is as follows image 3 As shown, the specific steps are:
[0079] S301: The salesperson requests the touch screen to display, that is, sends a request for the touch screen to display the content of the window to the business system host;
[0080] S302: The service system host receives the request for the touch screen to display the content of the window, and according to the request for the touch screen to display the content of the window, determines the request information for requesting the touch screen to display the content of the window;
[0081] According to the request for the touch screen to display the content of the window, specifically, the request information may be sent to the touch screen via local communication TCP/IP to determine the request information for requesting the touch screen to display the content of the window;
[0082] S303: The service system host sends the request information to the touch screen in a local communication TCP/IP mode according to the determined request information;
[0083] S304: The touch screen displays information to the customer through the window according to the received request information;
[0084] According to the received request information, the touch screen can obtain the display content and display rules of the terminal touch screen at the current moment through the integrated marketing management unit; the integrated marketing management platform returns the display content and display rules to the terminal touch screen; the touch screen passes through the window Present information to customers;
[0085] The embodiment of the present invention provides a dual-screen control method, which can also be applied to a dual-screen system management platform. The main function of the dual-screen system management platform is to control the display of the dual-screen display system, including the editing and packaging of the displayed content, the binding of the displayed content and the terminal, and the display rule setting of the displayed content. Control of displaying content on one terminal (at the same time, different terminals can display different content). Whenever the dual-screen main display and auxiliary display receive a display request for any program, they can obtain the corresponding content and rules that should be displayed at the current time from the management platform, and display the content to customers in accordance with the rules.
[0086] S305: The customer performs touch operations on the touch screen according to his needs or according to the information on the touch screen, and interacts with the salesperson through the touch screen;
[0087] S306: When the customer performs a touch operation, a corresponding event on the touch screen (such as triggering an action or event) will be triggered, causing the business system host to intercept/obtain customer touch information. Through the local communication TCP/IP method, the business system host and the touch screen Communication is performed, which means that customer touch information is fed back to the host of the business system through the touch screen interface and displayed on the main display;
[0088] S307: The business system host sends a call instruction to the business system background service unit according to the acquired customer touch information, and calls the background service unit to process the customer touch information, so as to provide a basis for further providing accurate services to the customer;
[0089] S308: The business system host displays the customer touch information to the salesperson through the main interface of the business system, and returns the customer touch result to the salesperson.
[0090] The third case, multi-user card, is to use multi-user card to enable two different users to log in to the operating system of the same host using different I/O devices, so that the salesperson can log in to the windows system as an administrator. The touch screen uses the multi-user card to log in to the windows system as another user, and start the application of the main display and the application of the touch screen. The specific communication method adopts the local TCP/IP communication, the application of the main display and the application of the touch screen. The specific steps of communication between programs are similar to the specific steps of communication between the application program of the main display and the application program of the touch screen in the second case, and will not be repeated here.
[0091] It can be seen from the above-mentioned best embodiment that the technical solution for dual-screen control provided by the embodiments of the present invention can be applied to various telecommunication operators by installing auxiliary displays other than the main display on the operating terminals of these telecommunication operators’ business premises. (Such as touch screen), it can realize dual-screen display, that is, the main display is used for the operation display of the sales personnel, and the auxiliary display is for the customer to provide information display and/or operation to the customer. The information displayed on the main display and the auxiliary display can be mutually It is not the same. When a customer goes to the business hall to handle business, the operator can provide the customer with the marketing and service information content through the auxiliary display, and perform designated operations through the touch screen, such as identity authentication and other operations, to increase the sales staff and customers Business interaction function.
[0092] Through the technical solutions provided by the embodiments of the present invention, operators can make full use of the waiting time for customers to handle business and the increased display space of the main and auxiliary displays, combined with business software, to support customers' independent business interactive operations, such as password input and information query , Business confirmation, etc., which greatly improves customers’ participation in business handling in business halls and improves customer satisfaction; further, through the application of primary and secondary displays, operators can design or provide personalized display information for different customers , When customers are handling business, they can provide customers with accurate and personalized advertising.
[0093] The embodiment of the present invention also provides a dual-screen control device, where the dual-screen is the main display and the auxiliary display of different terminals and the display content of the auxiliary display. The device includes a window establishing unit, a receiving request unit, a determination request unit, and a request display unit.
[0094] The window establishment unit is used to create a window on the auxiliary display and completely cover the entire auxiliary display with the content of the window; the window establishment unit includes a coordinate determination unit and a window setting unit. The coordinate determination unit is used for the resolution of the main display And the origin coordinates of the main display, determine the origin coordinates of the auxiliary display, and set the start coordinates of the window or the open position of the window on the auxiliary display according to the origin coordinates of the auxiliary display, and cover the entire auxiliary display with the content of the window ; The window setting unit is used to set the width and height of the window according to the resolution of the auxiliary display.
[0095] A receiving request unit, configured to receive a request for the auxiliary display to display the content of the window, and send the request for the auxiliary display to display the content of the window to the determining request unit;
[0096] The determining request unit is used to determine the instruction for requesting the auxiliary display to display the content of the window through the display scheme configured in the integrated marketing management unit of the terminal according to the received request for the auxiliary display to display the content of the window, and send The request display unit of the instruction requesting the auxiliary display to display the content of the window;
[0097] The request display unit is configured to receive an instruction to request the auxiliary display to display the content of the window sent by the determination request unit, and request the auxiliary display to display designated information through the window.
[0098] The auxiliary display is a touch screen.
[0099] The device further includes a result obtaining unit and a background service unit:
[0100] The result acquisition unit is used to receive the touch information returned by the touch screen, and determine the touch result of the customer according to the returned touch information;
[0101] The device may also include:
[0102] The integrated marketing management unit is used to apply, approve, upload, schedule, package, and configure the display content and display rules of each terminal at the required time point, so that different display terminals can display different display content on the same occasion.
[0103] The background service unit is configured to receive the customer touch result determined by the result acquisition unit, analyze and process the customer touch result according to the customer touch result, and further determine the information required by the customer.
[0104] It should be noted that the device may further include a request processing unit, which is configured to process the instruction for determining the request sent by the request unit.
[0105] The best implementation of the device provided in the examples of the present invention is similar to the best implementation of the method, and you can refer to the best implementation of the above method, which will not be repeated here.
[0106] According to the technical solutions provided in the above embodiments of the present invention, it can be seen that through the trivial technical solutions provided in the embodiments of the present invention, different content can be displayed on the primary and secondary displays. Combining the business terminal program of the telecom operator and the back-end customer information data can realize the automatic identification of customers (including identification of customer identity, brand, type and other information);
[0107] The embodiment of the present invention provides a dual-screen control device, which can also be applied to a dual-screen system management platform. The main function of the dual-screen system management platform is to control the display of the dual-screen display system, including the editing and packaging of the displayed content, the binding of the displayed content and the terminal, and the display rule setting of the displayed content. Control of displaying content on one terminal (at the same time, different terminals can display different content). Whenever the dual-screen main display and auxiliary display receive a display request for any program, they can obtain the corresponding content and rules that should be displayed at the current time from the management platform, and display the content to customers in accordance with the rules.
[0108] Through the technical solutions provided by the embodiments of the present invention, on the one hand, it combines the business/product marketing service requirements of operators and established marketing service rules, and according to customer identification marks, intelligently publishes relevant content for different customers, and displays them to customers through auxiliary displays. Realize personalized service and marketing; on the other hand, combined with the physical location of the business terminal, intelligently publish different content for different business types of terminals; further, through the comprehensive management of the life cycle and business parameters of the information content returned by the auxiliary display, including the effective content /Invalidation management, authority management, applicable object management, etc., intelligently control the effectiveness, accuracy, and safety of the content published by operators; at the same time, back-end content management or integrated marketing management can also include content planning, publishing, testing, etc., It constitutes a comprehensive solution for content management or integrated marketing management.
[0109] Further, through the dual-screen control technical solution provided by the embodiment of the present invention, through the dual-screen control, the system also integrates various existing equipment on the desks of the business hall seats, and can directly pass all kinds of information through intelligent management The auxiliary display realizes automatic output and replacement on the client side, achieving the integration of the seat and desktop, greatly reducing the number of items placed on the desktop. The equipment that can be integrated with the system mentioned here includes but is not limited to: keypads (originally used for password input, satisfaction surveys, etc.), money counter information screens, seat function cards (such as identification cards for different types of seats in telecommunications operations) ——Mobile phone repair desks, GSM service reception desks, VIP seats, consultation desks, etc.), employee ID plates (identification plates with employee photos, names, and ID numbers), business suspension signs, and queue calls, etc.
[0110] Through the description of the above embodiments, those skilled in the art can clearly understand that the present invention can be implemented by means of software plus the necessary general hardware platform. Of course, it can also be implemented by hardware, but in many cases the former is a better implementation. the way. Based on this understanding, the technical solution of the present invention can be embodied in the form of a software product in essence or a part that contributes to the existing technology. The computer software product can be stored in a storage medium, such as ROM/RAM, magnetic disk , CD-ROM, etc., including several instructions to make a computer device (which may be a personal computer, a server, or a network device, etc.) execute the method described in each embodiment or some parts of the embodiment of the present invention.
[0111] The above are only the preferred embodiments of the present invention. It should be pointed out that for those of ordinary skill in the art, without departing from the principle of the present invention, several improvements and modifications can be made, and these improvements and modifications should also be made. It is regarded as the protection scope of the present invention.
